Juliet Clement
@julietclement
Client-focused relationship manager delivering retention, service excellence, and after-hours support.
NigeriaWhat I'm looking for
I am a client-focused Relationship Manager with over three years of experience in customer service, client engagement, and account management within the banking sector. I consistently deliver high-quality after-hours and night-shift support while maintaining compliance with data privacy and regulatory standards.
My strengths include persuasive communication, negotiation, conflict resolution, and de-escalation; I have handled high call volumes and maintained a 95% customer satisfaction rate through proactive, solution-oriented engagement. I maintain accurate CRM documentation and collaborate with internal teams to improve service delivery and turnaround times.
I am adaptable, professional, and emotionally intelligent, seeking roles where I can apply my customer retention expertise and operational discipline to contribute to HR- or customer-focused teams and drive measurable improvements in client experience.
Experience
Work history, roles, and key accomplishments
Client Data Officer
Access Bank PLC
May 2023 - Dec 2025 (2 years 7 months)
Provided after-hours and night-shift customer support, managing 20+ client calls daily and achieving a 95% customer satisfaction rate while maintaining compliance with data privacy standards.
Customer Service Representative
Polaris Bank Limited
Aug 2020 - Nov 2022 (2 years 3 months)
Served as primary client contact handling high-volume inbound/outbound calls, resolving complaints through persuasion and negotiation, and ensuring accurate account processing and regulatory compliance.
Secretary / Administrative Officer
The Way Investment
Jan 2019 - Jul 2020 (1 year 6 months)
Managed client-facing communications and front-desk interactions, maintained records and documentation, and assisted with administrative coordination and basic accounting tasks to support operational efficiency.
Education
Degrees, certifications, and relevant coursework
Lagos State Polytechnic, Isolo
Higher National Diploma, Accounting
2019 - 2022
Completed a Higher National Diploma in Accounting at Lagos State Polytechnic, focusing on accounting principles and practical financial record management.
Lagos State Polytechnic, Isolo
National Diploma, Accounting
2016 - 2019
Completed a National Diploma in Accounting at Lagos State Polytechnic, covering foundational accounting and bookkeeping skills.
El-Shaddai Secondary School
West African Senior School Certificate, Secondary Education
2011 - 2015
Completed secondary education and obtained the West African Senior School Certificate (WASSCE).
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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