Open to opportunities

Juliet Onakoya

@julietonakoya

Message

I am a dedicated professional and resilient at what I do.

Nigeria

Message

What I'm looking for

I am looking for a role that values customer success and offers opportunities for professional growth.

I am a dynamic professional with a passion for finance, entrepreneurship, and social media strategy. My experience spans working with a loan company, where I help clients achieve financial growth, to running multiple businesses, including a clothing store and an herbal medicine brand (Mama Gold). I am also venturing into the fruit business, driven by my interest in health and wellness. I am enthusiastic about leveraging my diverse experiences to explore new opportunities, grow professionally, and make meaningful connections.

Experience

Work history, roles, and key accomplishments

Current

Client Relationship Manager

Current

RenMoney Microfinance Bank

Jul 2022 - Present (2 years 11 months)

Manage a diverse portfolio of 55+ small to medium-sized business accounts, implementing onboarding processes and collaborating with teams to resolve client issues. Achieved high retention and upsell revenue growth through tailored account strategies.

Empathy

Customer Service Officer

Angle Villa Limited

Jun 2019 - Jul 2022 (3 years 1 month)

Resolved customer complaints through effective grievance resolution procedures, maintained relationships with customers, and managed transactions. Enhanced customer satisfaction and expanded the company's network.

Customer Management Empathy Microsoft Office 365

Inventory Control Specialist

Berkeley

Jan 2018 - May 2019 (1 year 4 months)

Performed daily cycle counts and reconciled discrepancies while collaborating with teams to optimize stock levels. Led a team of inventory clerks and conducted audits for management reporting.

Inventory Management Team Leadership Microsoft Office 365 Collaboration Reporting

Education

Degrees, certifications, and relevant coursework

Auchi Polytechnic

Associate of Arts, Accounting

2015 - 2017

Studied accounting principles and practices, focusing on financial reporting, auditing, and taxation. Developed skills in financial analysis and management accounting.