Open to opportunities

Rosevivian Nwachinemere

@roseviviannwachineme

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Reliable employee and Relationship Officer with over four years of experience.

Nigeria

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What I'm looking for

I am seeking a role that allows me to leverage my relationship management skills in a dynamic environment, with opportunities for growth and professional development.

I am a dedicated Customer Relationship Officer with over four years of experience in the banking sector, specializing in client services and relationship management. My role at Access Bank PLC has allowed me to build and manage over 300 business relationships, resulting in a remarkable 200% increase in business for my team. I excel in addressing customer inquiries and concerns, ensuring a seamless service delivery while educating clients on digital banking solutions.

Throughout my career, I have developed strong marketing strategies that have significantly contributed to customer acquisition and retention. My proficiency in various Customer Relationship Management software, coupled with my analytical skills, enables me to provide exceptional service and support to clients. I am committed to staying updated on industry regulations and best practices, ensuring compliance and delivering accurate information to customers.

Experience

Work history, roles, and key accomplishments

Customer Relationship Officer

Access Bank PLC

Feb 2020 - Present (5 years 8 months)

Managed and built strong business relationships with customers, addressing inquiries and promoting banking products and services. Generated marketing strategies for customer acquisition, performed financial analysis, and managed projects and events. Collaborated with other departments to resolve complex customer issues and ensure seamless service delivery.

Customer Relationship Management Account Management Sales Strategy Financial Analysis Project Management Customer Service Digital Banking Compliance

Customer Service Representative

Merry Meat and Sausages

Sep 2015 - Present (10 years 1 month)

Managed office resources, supplies, and equipment efficiently, while supporting HR functions. Collaborated with various departments to streamline operations and developed office policies and procedures. Coordinated office activities, provided assistance to personnel, and effectively resolved issues and conflicts.

Office Management Operations Management Policy Development Event Coordination Customer Service Conflict Resolution Logistics

Education

Degrees, certifications, and relevant coursework

ESUT Business School

MBA, Business Administration

Pursuing a Master of Business Administration, focusing on advanced business strategies, management principles, and leadership development. Gaining expertise in financial analysis, marketing, and organizational behavior.

Abia State University

B.A, History and International Relations

Grade: 2:1, Second Class Honours, Upper Division

Completed a Bachelor of Arts in History and International Relations, gaining a comprehensive understanding of global historical events, political systems, and international relations theories. Developed strong analytical and research skills through in-depth study of historical contexts and contemporary global issues.