Open to opportunities

Diana Isidore

@dianaisidore

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Results-driven professional with expertise in customer support and sales.

Nigeria

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What I'm looking for

I am looking for a role that offers opportunities for growth and a collaborative team environment.

With over two years of experience in customer support and sales account management, I have honed my skills in building strong client relationships and delivering tailored solutions that drive revenue growth. My journey has taken me through diverse industries, where I have successfully managed a portfolio of over 1,000 clients, consistently achieving sales targets and providing expert guidance on financial products.

At Rally Trade, I currently serve as a Sales Account Manager, where I promote financial products and services while ensuring client satisfaction in the foreign exchange market. My previous role as a Customer Service Representative at Apexpay Trading Services allowed me to boost sales by 25% and achieve a remarkable 95% customer satisfaction rating through effective communication and problem-solving skills. I am dedicated to fostering long-term loyalty and satisfaction among clients.

Experience

Work history, roles, and key accomplishments

Current

Sales Account Manager

Current

Rally Trade

Jan 2024 - Present (1 year 5 months)

Promoting financial products and services to clients, converting leads into active clients, and ensuring client satisfaction in the foreign exchange market. Responsible for resolving client queries and maintaining relationships.

Client Relationship Management Sales Strategy Foreign Exchange Trading Lead Generation Customer Support CRM Software Communication Skills Problem Solving Social Media Marketing

Sales Lead Manager

Rally Trade

Jan 2024 - Apr 2024 (3 months)

Managed inbound leads and requests, qualified prospects, and utilized CRM technology to nurture leads and support the sales team.

Communication Skills Leadership Lead Management

Pharmacist Assistant

Precious Pharmacy

Jan 2023 - Aug 2023 (7 months)

Upselling high-end drug brands, documenting daily drug orders, and ensuring customer satisfaction through prompt responses to inquiries and complaints.

Customer Service Upselling Inventory Management Drug Documentation Communication Skills Problem Solving Attention To Detail

Customer Service Representative

Apexpay Trading Services

Jul 2022 - May 2024 (1 year 10 months)

Boosted sales by converting leads into clients, managed customer complaints through various channels, and trained new representatives, achieving high customer satisfaction.