Lynda Ejike

I am a dynamic and results-driven professional with extensive experience in customer relationship management, direct sales, and customer service. My career has been marked by a proven ability to identify client needs and consistently surpass sales targets. I excel in managing client relationships, driving revenue growth, and ensuring compliance with industry standards while delivering exceptional customer experiences.

Throughout my career, I have developed strong communication and problem-solving skills, adept at thriving in high-pressure environments. My experience includes actively promoting retail products, building and maintaining positive customer relationships, and providing exceptional service by addressing inquiries and resolving complaints promptly. I have consistently achieved a 95% success rate in meeting or exceeding monthly sales targets, contributing to a remarkable 250% revenue growth through client acquisition and cross-selling.

With a strong focus on customer satisfaction, I have maintained a 98% satisfaction score and resolved over 2,000 customer complaints monthly, reinforcing customer trust and loyalty. I am committed to continuous improvement and have streamlined processes to enhance efficiency, such as reducing onboarding time by 20% through automation. I am fluent in English, French, and Igbo, which allows me to support customers from diverse backgrounds effectively.