Rita Idara
@ritaidara
Experienced customer relationship manager with a focus on business growth.
What I'm looking for
I am a highly focused and commercially savvy customer relationship manager with over 12 years of progressive experience in team building and leadership. My comprehensive background spans sales and marketing, relationship management, and new business development, allowing me to maximize business opportunities and increase profit margins effectively.
Throughout my career, I have consistently surpassed targets and achieved significant results, such as acquiring 20 new customer accounts monthly and managing a corporate portfolio with an average monthly turnover of $4 million. My passion for technology and marketing drives my interest in utilizing advanced technologies to enhance marketing efforts, ensuring that I remain at the forefront of industry trends.
Experience
Work history, roles, and key accomplishments
Senior Relationship Manager
Providus Bank Ltd
Jun 2024 - Present (1 year)
Responsible for managing high-net-worth client portfolios, acquiring new customer accounts, and developing business plans to enhance client relations and company growth. Achieved significant targets in account acquisition and corporate portfolio management.
Senior Relationship Manager
Guaranty Trust Bank Ltd
Jan 2022 - Jun 2024 (2 years 5 months)
Led a team to manage a substantial retail customer deposit portfolio, achieving significant revenue growth through strategic sales initiatives and client engagement. Focused on performance improvement and cross-selling financial products.
Branch Manager
United Bank for Africa Plc
May 2018 - Jul 2020 (2 years 2 months)
Managed a team to improve branch performance, significantly increasing deposits and transitioning the branch from loss to profit. Focused on digital sales and staff training to enhance service delivery.
Customer Success Manager
Zenith Bank Plc
Jul 2008 - Mar 2020 (11 years 8 months)
Provided exceptional customer service by resolving issues, guiding clients, and managing cash operations. Focused on revenue growth through tailored solutions and maintaining compliance with banking regulations.
Relationship Manager
Zenith Bank Plc
Feb 2010 - Feb 2018 (8 years)
Developed and maintained extensive client relationships, focusing on multinational companies. Achieved high customer satisfaction and retention rates through tailored banking solutions and effective communication.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Certification, Marketing
2024 - 2024
Studied Marketing Tools with a focus on SEO, enhancing skills in search engine optimization techniques.
University of Lagos
Diploma, Social Media Management
2024 - 2024
Completed a Diploma in Social Media Management and Advertising, focusing on effective online marketing strategies.
University of Lagos
Bachelor of Arts, English
Graduated with a Bachelor of Arts in English, achieving a Second Class Upper Division and ranking in the top 2% of the class.
University of Lagos
Certification, Market Analysis
2024 - 2024
Completed a course in Target Market and Value Chain Analysis, aimed at understanding market dynamics and consumer behavior.
Availability
Location
Authorized to work in
Job categories
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