MUMercy User
@mercyuser5
Customer-centric product and relationship professional driving revenue and retention.
NigeriaWhat I'm looking for
I am a results-driven product and client relationship professional with proven success increasing revenue, reducing churn, and improving operational efficiency through data-informed strategies and strong stakeholder collaboration. I have delivered measurable outcomes — including double-digit improvements in sales, high customer satisfaction ratings, and significant reductions in process turnaround times — by optimizing product positioning, campaigns, and compliance practices.
I combine cross-functional leadership, market analysis and process improvement expertise with technical proficiency in SQL, SAGE, QuickBooks, XERO and Microsoft Office to build customer-centric solutions and strong partnerships. I am motivated to apply these skills to scale product adoption, enhance client experience, and drive strategic growth.
Experience
Work history, roles, and key accomplishments
FX Client Service Consultant
Barrhead Travel International
Feb 2024 - Jan 2025 (11 months)
Drove a 25% YoY increase in FX sales and maintained 100% KYC compliance while spearheading promotional campaigns that improved operational performance 30% and conversion of holiday bookings to FX by 20%.
FX Client Service Consultant
Travelex Ltd
Dec 2022 - Feb 2024 (1 year 2 months)
Maintained 95% accuracy in KYC capture and improved ancillary product sales via a regional tracking system, optimised cash management to reduce till differences and used market insights to exceed annual revenue goals.
LGPerformed competitor and prospect analysis for SME banking, researched 16 SME prospects with actionable client acquisition recommendations and analysed credit risk across multiple industries.
Diaspora Banking Client Service Manager
Polaris Bank Limited
Sep 2019 - Oct 2021 (2 years 1 month)
Streamlined onboarding and complaint resolution to a 3-day turnaround, boosted deposit volumes 70% through service and product marketing improvements, and enforced regulatory compliance in suspicious transaction reporting.
Marketing Intern
Guinness Nigeria Plc
Nov 2018 - Apr 2019 (5 months)
Supported experiential campaign execution and product launches, coordinated press visits and agency collaboration, and reviewed branded materials and social content to ensure brand alignment.
Education
Degrees, certifications, and relevant coursework
AMAssociation of Chartered Certified Accountants (ACCA) - Student Member
ACCA Student Membership, Accounting
Registered as an ACCA student member pursuing professional accounting qualifications and related coursework.
UAUniversity of Aberdeen
Master of Science, Finance and Investment Management
Completed a Masters in Finance and Investment Management with coursework in valuation, modelling, and investment analysis.
Renaissance University
Bachelor of Science (Honours), Mass Communications
Earned a Bachelor of Science (Honours) in Mass Communications focusing on media, communications strategy, and public relations.
Centre of Accountancy Training
Practical Training Certificate, Accounting / Bookkeeping
Completed practical training in bookkeeping, VAT and payroll using Sage, Xero, and QuickBooks.
CMChartered Institute of Bankers of Nigeria (CIBN) - Student Member
CIBN Student Membership, Banking
Registered as a student member of CIBN engaging in banking professional development and industry training.
CICFA Institute - Level I
CFA Level I Passed, Investment Management
Passed CFA Level I covering quantitative methods, financial statement analysis, economics, and investment instruments.
Bloomberg
Bloomberg Market Concepts Certificate, Financial Markets
Completed Bloomberg Market Concepts covering equities, fixed income, and economic indicators.
DIDigital Frontiers Institute
Certified Digital Finance Practitioner, Digital Finance
Certified Digital Finance Practitioner with modules on AI in finance, money transfers, digital markets, product management, and risk.
AAA. Stotz Academy
Financial Valuation Masterclass, Financial Valuation
Completed Financial Valuation Masterclass Modules 1-2 focused on valuation techniques and financial analysis.
CICFI Institute
Certificate in Excel Fundamentals for Finance, Financial Modelling
Completed Excel Fundamentals for Finance training covering financial modeling and spreadsheet skills.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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