Open to opportunities

sheila wambui

@sheilawambui

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Self-driven ICT professional with expertise in IT support and networking.

Kenya

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What I'm looking for

I am looking for a role that fosters growth, innovation, and collaboration in technology.

I am a self-driven ICT professional with a strong background in IT support, networking, cybersecurity, and troubleshooting. My expertise lies in designing secure, scalable systems and optimizing network performance. I am passionate about delivering innovative and reliable results, ensuring that technology serves as a powerful tool for businesses and individuals alike.

In my recent role at Bayer East Africa, I responded to customer inquiries and provided detailed product and service information, particularly in sectors such as pharmaceuticals, healthcare, and agriculture. I maintained records of customer interactions and compiled reports based on feedback for internal review. My internship at the United States International University Africa allowed me to hone my skills in database management, network configuration, and software installation, further solidifying my technical foundation.

Experience

Work history, roles, and key accomplishments

Current

Customer Support

Current

Bayer East Africa

Jan 2023 - Jan 2024 (1 year)

Provided customer support by responding to inquiries via phone, email, and social media. Maintained records of customer interactions and compiled reports based on feedback. Collaborated with various teams to address customer needs and educated customers about sustainable practices.

Customer Service CRM Systems Communication Team Collaboration Problem Solving

Intern

United States International University Africa

Jan 2022 - Apr 2022 (3 months)

Managed databases and configured networks while providing technical support to faculty and students. Responsible for software installation and maintenance, as well as organizing team tasks and preparing reports.

Database Management Installation Technical Support Reporting