SKseif k
@seifk
Empathetic support worker with IT background delivering client-focused care and technical problem solving.
KenyaWhat I'm looking for
I am an empathetic and adaptable support worker with strong technical foundations in IT and network security, complemented by hands-on client care experience. I combine problem-solving, system organization, and excellent verbal and written communication to deliver high-quality support.
I have developed and implemented client care plans, ensured timely interventions, and maintained strict confidentiality and documentation standards across diverse, multicultural settings. My practical experience includes roles in sales support and IT administration, and I recently completed a Post Graduate Diploma in Network Security.
I seek to apply my interpersonal skills and technical proficiency to roles where I can effectively assist individuals, contribute to team outcomes, and continue growing professionally in both care and IT-focused environments.
Experience
Work history, roles, and key accomplishments
Sales Associate
Pepea Graphics Solutions
Jun 2020 - Jun 2023 (3 years)
Provided customer service and sales support, maintained client relationships, and contributed to store operations from June 2020 to June 2023.
IT Administrator
KBC
Jul 2018 - Sep 2019 (1 year 2 months)
Managed IT systems and provided technical support, network administration, and system organization between July 2018 and September 2019.
Intern
Kenya Wildlife Service
May 2013 - Dec 2013 (7 months)
Completed an internship supporting operational tasks and administrative duties from May 2013 to December 2013, gaining practical workplace and documentation experience.
Education
Degrees, certifications, and relevant coursework
UWUniversity of Winnipeg
Post Graduate Diploma, Network Security
2023 - 2024
Grade: 3.4
Activities and societies: I have been an active participant in the Cybersecurity Labs, configured networks, performed vulnerability assessments, collaborated on group projects, and researched new threats. Furthermore, I was a member of a tech club and presented my research at various workshops.
Focused on network security, cybersecurity, and IT systems, and have also managed to develop my research, teamwork and problem-solving skills.
AUAfrican Nazarene University
Bachelor Degree, Business Information Technology
2014 - 2018
Grade: 2.44
Activities and societies: Attended IT workshops, was a member of coding clubs, took part in research projects, hackathons, worked with others on group assignments, helped out at tech events, and created hands-on solutions through case studies.
Bachelor Degree in Business Information Technology completed in 2018, combining business principles with IT systems.
AUAfrican Nazarene University
Associate Degree, Information Technology
2012 - 2014
Grade: 2.7
Activities and societies: Performed lab projects related to networking, programming, and database design. Besides working on these projects, I also took part in group research, attended tech workshops, helped peers in the IT lab, joined student IT forums, presented my class projects, and participated in tech outreach to the community.
Associate Degree in Information Technology completed in 2014, covering foundational IT concepts and practices.
Availability
Location
KenyaAuthorized to work in
Salary expectations
Social media
Job categories
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