Open to opportunities

dennis kinya

@denniskinya

Message

Dedicated IT Support Specialist with over 2 years of experience.

Kenya

Message

What I'm looking for

I am looking for a role that offers growth opportunities, a collaborative environment, and the chance to work with innovative technologies.

I am a highly skilled IT Support Specialist with over two years of experience in providing exceptional technical support across various environments. My expertise lies in diagnosing, troubleshooting, and resolving complex hardware and software issues, ensuring seamless technical assistance to end-users. I pride myself on my proactive approach to problem-solving and my ability to communicate clearly, which has enabled me to deliver efficient IT solutions that optimize productivity.

Throughout my career, I have gained extensive experience in server administration, networking, and cloud solutions. I have worked with various IT ticketing systems, ensuring efficient tracking and resolution of support tickets. My role at Safaricom Limited involves providing first-line technical support, managing user accounts, and ensuring compliance with IT security policies. I have also streamlined internal support processes during my internship, improving resolution times significantly.

My educational background in Information Technology, coupled with my ongoing professional development in Microsoft Azure Cloud Administration, positions me well to contribute effectively to any IT team. I am passionate about leveraging technology to solve problems and enhance user experiences.

Experience

Work history, roles, and key accomplishments

Current

IT Support Specialist

Current

Safaricom Limited

Aug 2024 - Present (11 months)

Provided first-line technical support for Safaricom staff, addressing issues related to hardware, software, and network connectivity. Managed and supported user accounts, including provisioning, permissions, and password resets through Active Directory.

Active Directory System Monitoring IT Security Cross Functional Collaboration

ICT Intern

Kenya Institute of Special Education (KISE)

Feb 2022 - Feb 2023 (1 year)

Collected data in various counties using automated tools like Kobo Collect, Scrapy, and Talend. Streamlined internal support processes, improving resolution time by 30% through proactive monitoring and knowledge base development.

Kobocollect Data Collection Kobo Collect Scrapy Talend Data Cleaning NumPy Scipy R User Training

Booking Clerk

Modern Coast Limited

Apr 2021 - Jan 2022 (9 months)

Booked travel tickets for passengers and informed them of space availability. Answered customer inquiries on travel bookings and accommodation.

Customer Service Inventory Management Communication Problem Solving Data Entry Client Relations Ticketing Logistics

IT Assistant

Wanandege Housing CO-OP Society

Feb 2019 - Apr 2020 (1 year 2 months)

Set up and configured new employee workstations and maintained knowledge base documentation. Assisted with data backups, recovery, and disaster recovery procedures.

Data Backup Disaster Recovery Collaboration Troubleshooting

Telemarketer

African Resort International

Aug 2018 - Jan 2019 (5 months)

Assisted at the reception with calls and customer care, and managed social media accounts. Attended to walk-in clients and sold products and services.

Telemarketing Customer Service Social Media Management Sales Product Marketing Communication Reception Duties Problem Solving Client Relations

Information Technology (IT) Intern

Ministry of Transport, Infrastructure & Urban Development

Jan 2018 - Aug 2018 (7 months)

Responded to user requests, troubleshot problems, and developed solutions for Windows OS. Provided backup technical support for network components including routers, firewalls, and wireless access points.

Microsoft Office Suite Access Points Solutions Technical Support

Education

Degrees, certifications, and relevant coursework

Jomo Kenyatta University of Agriculture & Technology (JKUAT)

Bachelor of Science, Information Technology (Business Intelligence & Analytics Option)

Studied Information Technology with a specialization in Business Intelligence & Analytics. Gained expertise in data analysis, business intelligence tools, and IT infrastructure.