Esther Mwangi

I am a technical customer support and systems professional with over six years of experience delivering measurable business impact for East African tech and telecom companies. I have consistently resolved the vast majority of support requests within 24 hours, reduced ticket volumes, and improved customer satisfaction through clear communication, cross-functional collaboration, and hands-on systems work.

I design and implement practical tools and workflows—everything from network inventory and billing databases to customer feedback and ticketing integrations—that streamline operations and save team hours. I combine troubleshooting, process automation, and user training to maintain high uptime, accelerate onboarding, and improve product rollouts across distributed teams.