Open to opportunities

Christine Nicole Santolices

@savvysolutions

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Expert Virtual Assistant | E-commerce Support | Seasoned Customer Success Manager

Philippines

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What I'm looking for

I am seeking a position that allows me to apply the skills and experiences I have acquired since 2018 in the virtual industry, while also affording opportunities for continuous learning and professional development. I thrive in environments that foster innovation and growth, and I am eager to make a meaningful contribution to a team that values collaboration and the sharing of knowledge.

Hey there! I'm Nicole, and I've been part of the virtual industry for quite a while now. It all started back in 2018. In my quest to find my purpose and achieve my life goals, I made the bold decision to leave my corporate job and start freelancing. It's been the best decision I've made so far. I've not only enriched myself and met amazing people, but I've also been able to help others, gain knowledge, and share it with my community.

Experience

Work history, roles, and key accomplishments

Customer Success Manager

CorePower Yoga

Feb 2021 - Oct 2023 (2 years 8 months)

Analyzed the team workload and identified areas for improvement to reduce workload through automation.
Mentored a team of Specialists by guiding them in delivering tasks and activities in the most effective and conscientious way.
Perform quality assurance checks through ticket grading and insightful performance reporting.
Participated in cross-functional projects.

Project Management Customer Success Manager Customer Success Metrics Quality Control Order Processing

Social Media Manager

Brilliant Skin Essentials

Feb 2017 - Oct 2022 (5 years 8 months)

Created and implemented comprehensive social media strategies to enhance brand visibility and engagement.
Developed monthly content calendars featuring engaging posts, graphics, and videos tailored to the target audience.
Collaborated with designers and copywriters to produce high-quality visual and written content.
Managed and optimized ad campaigns to drive traffic, conversions, and sales.

Social Media Creator Social Media Marketing Social Media Management Facebook Ads Facebook Marketing Facebook Analytics Facebook Ads Manager Instagram Ads Google And Meta (Facebook Instagram) Feeds

Subject Matter Expert

AT&T

Jan 2018 - Jan 2021 (3 years)

Coached team members on a weekly and monthly basis.
Identify team goals and evaluate team progress.
Send EOM business report to the Operations’ Manager.
Resolve conflict.
Organize team initiatives.

Coaching Training Customer Success Manager Customer Support Technical Skills