Princess Campbell

Served as main point of contact for customers on order status and shipment issues, reducing resolution times and improving delivery communication. Managed CRM entries and coordinated pickups with carriers to maintain real-time shipment updates.

Answered customer inquiries on billing, services and products, processed returns and replacement orders, and located missing orders to ensure order completion and customer satisfaction. Utilized e-commerce and shipping knowledge to support order workflows.

Contacted insurers regarding claims, wrote appeal letters, and led collections activities to obtain payments while maintaining professional customer service etiquette. Assisted with projects to improve departmental processes and account reconciliation.

Resolved customer inquiries and complaints via inbound calls, researched issues and provided accurate solutions to improve customer satisfaction. Delivered timely assistance across service and billing questions.

Enforced access policies, verified identification and guided individuals through security procedures to maintain site safety and compliance. Prevented unauthorized access to restricted areas.

Maintained product and promotion knowledge to advise customers on charges and pricing, driving informed purchase decisions and supporting sales targets. Provided clear explanations of billing and price changes.

Managed guest seating and reservations in a high-paced environment, improving table turnover and guest satisfaction; trained new staff and streamlined service processes to reduce wait times.

Managed debtor accounts, updated records and negotiated repayment schedules to recover outstanding balances while maintaining customer rapport. Resolved collections issues by updating payment details and educating debtors on payment methods.

Grade: GPA 3.3

Activities and societies: Collaborative projects to improve communication and teamwork

Part-time Associate Degree in Business Administration with a focus on HR management; completed coursework in accounting, business law, and economics and participated in collaborative projects.

Grade: English (3), Principles of Business (1), Information Technology (2), Human and Social Biology (2)

Completed CSEC subjects including English, Principles of Business, Information Technology, and Human and Social Biology.

Completed a Level 2 certificate in Commercial Food Preparation.

Completed a Level 1 Customer Service Certificate focusing on foundational customer service skills.

Completed NVQ-J Level 2 vocational training.

Completed secondary education and obtained the School Leaving Certificate.