Open to opportunities

Rajuane Brown Cooper

@rajuanebrowncooper

Message

Customer-focused service professional skilled in complaint resolution and sales.

Jamaica

Message

What I'm looking for

I seek a customer-focused role where I can resolve issues, support team goals, grow professionally, and contribute to improved customer satisfaction.

I am a customer-focused service professional with hands-on experience across customer support and sales roles, driven to deliver timely resolutions and positive experiences. I have worked with high call volumes, handled inbound and outbound communication, and consistently used empathy and active listening to resolve issues and retain customers.

I bring strong leadership, time-management, and technical skills, including proficiency with Microsoft Office, record keeping, and coordination with internal teams to drive operational accuracy and successful conversions. I aim to grow professionally while contributing to team success and improving customer satisfaction.

Experience

Work history, roles, and key accomplishments

Sales Representative

Influx

Dec 2024 - May 2025 (5 months)

Conducted inbound and outbound sales calls, identified customer needs to recommend solutions, and maintained sales records to drive conversions and follow-ups.

Sales Lead Qualification Objection Handling Outbound Calling Record keeping Communication

Customer Service Representative

Teleperformance

Jul 2024 - Dec 2024 (5 months)

Managed high volumes of inbound and outbound calls for travel-related support, coordinated with internal teams to resolve passenger issues, and maintained accurate operational records.

Customer Service Travel Support Record keeping CRM Communication Problem Solving

Customer Service Representative

Conduent

Jun 2023 - Jul 2024 (1 year 1 month)

Handled inbound and outbound customer inquiries, resolved complaints end-to-end, and improved customer satisfaction through empathetic communication and timely issue resolution.

Customer Service Empathy Active Listening Microsoft Office Time Management

Education

Degrees, certifications, and relevant coursework

Wycliffe Martin High School

High School Diploma, Business Education

2017 - 2023

Activities and societies: Participated in school projects emphasizing creativity, problem-solving, teamwork, and leadership.

Completed High School Diploma with focus on Business Education and successful CXC passes in five subjects, developing communication, teamwork, and leadership skills.