Open to opportunities

Amber Robinson

@amberrobinson

Message

I am a dedicated customer service professional improving satisfaction and sales.

Jamaica

Message

What I'm looking for

I seek a customer-focused role where I can improve satisfaction and retention, contribute to sales growth, mentor teammates, and streamline office processes in a collaborative environment that supports professional development.

I am a dedicated customer service professional with proven success handling high-volume inbound calls, resolving issues, and boosting customer satisfaction and retention. In previous roles I promoted offers, supported sales growth, and improved team performance through proactive problem solving.

I excel at coordinating appointments, managing mail and documents, training new staff, and streamlining client management to improve office efficiency. I am self-motivated, upbeat, and work well independently or as part of a team to meet targets and maintain service quality.

Experience

Work history, roles, and key accomplishments

Sales Representative

Amy's Essentials

Oct 2022 - Jan 2023 (3 months)

Built customer trust and boosted retention through high-quality after-sales service, consistently meeting individual and team sales quotas.

Retail Sales Customer Service Sales Training Team Collaboration Quota Achievement CRM

Sales Representative

N&D's Chemicals

Jan 2014 - Mar 2016 (2 years 2 months)

Managed inventory and optimized merchandise by replacing slow-moving items, improving product turnover and enhancing the customer shopping experience.

Inventory Management Merchandising Loss Prevention Customer Service Sales stock replenishment POS

Receptionist

Target Investments

Aug 2022 - Present (3 years 2 months)

Greeted clients and managed inquiries to ensure smooth visitor flow, streamlined client management and mail distribution to improve office efficiency.

Client Relations Office Administration Record keeping Security Protocols