Ann-nashica Edwards
@ann-nashicaedwards
Customer service professional delivering empathetic support, swift problem resolution, and reliable process adherence.
JamaicaWhat I'm looking for
I am an adaptable customer service professional with experience across collections and inbound support roles at global contact centers. I consistently resolve inquiries, create payment plans, log CRM correspondence, submit and track tickets, and troubleshoot basic computer issues to ensure timely outcomes.
I take pride in clear communication, conflict mediation, and accuracy when adjusting payroll or handling time-off requests. I learn quickly, work well in teams, and bring friendly, task-focused energy to customer-facing roles.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Conduent
May 2022 - Present (4 years 2 months)
Accepted inbound calls to assist callers with product and service queries, de-escalated issues using conflict mediation, and documented interactions in CRM to track resolutions.
Customer Service Representative
Sutherland Global
Oct 2020 - Jun 2021 (8 months)
Assisted client employees with policy and payroll questions, managed time-off requests, and submitted tickets to resolve employee and customer issues.
Collections Agent
Teleperformance
Oct 2018 - Feb 2020 (1 year 4 months)
Assisted customers with billing inquiries, provided payment plans, troubleshot computer issues, and communicated product/service information to resolve account problems.
Education
Degrees, certifications, and relevant coursework
Knox Community College
College-level Certificate, Secondary / Pre-college Studies
2018 - 2019
Completed studies including Three CSEC CXC subjects at Knox Community College.
Spalding High School
High School Diploma, Secondary Education
2012 - 2017
Completed secondary education with Two CSEC and Two City and Guilds subjects.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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