Ann-nashica Edwards
@ann-nashicaedwards
Customer service professional delivering empathetic support, swift problem resolution, and reliable process adherence.
JamaicaWhat I'm looking for
I am an adaptable customer service professional with experience across collections and inbound support roles at global contact centers. I consistently resolve inquiries, create payment plans, log CRM correspondence, submit and track tickets, and troubleshoot basic computer issues to ensure timely outcomes.
I take pride in clear communication, conflict mediation, and accuracy when adjusting payroll or handling time-off requests. I learn quickly, work well in teams, and bring friendly, task-focused energy to customer-facing roles.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Conduent
May 2022 - Present (3 years 5 months)
Accepted inbound calls to assist callers with product and service queries, de-escalated issues using conflict mediation, and documented interactions in CRM to track resolutions.
Customer Service Representative
Sutherland Global
Oct 2020 - Jun 2021 (8 months)
Assisted client employees with policy and payroll questions, managed time-off requests, and submitted tickets to resolve employee and customer issues.
Collections Agent
Teleperformance
Oct 2018 - Feb 2020 (1 year 4 months)
Assisted customers with billing inquiries, provided payment plans, troubleshot computer issues, and communicated product/service information to resolve account problems.
Education
Degrees, certifications, and relevant coursework
Knox Community College
College-level Certificate, Secondary / Pre-college Studies
2018 - 2019
Completed studies including Three CSEC CXC subjects at Knox Community College.
Spalding High School
High School Diploma, Secondary Education
2012 - 2017
Completed secondary education with Two CSEC and Two City and Guilds subjects.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
Interested in hiring Ann-nashica?
You can contact Ann-nashica and 90k+ other talented remote workers on Himalayas.
Message Ann-nashicaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
