Shantoya Greaves

I am a results-driven Customer Service & Sales Professional with over 5 years of experience in collections, sales, and client support. My career has been marked by a proven ability to enhance customer satisfaction, drive revenue growth, and resolve disputes efficiently. I excel in building rapport with clients, negotiating payment solutions, and consistently exceeding performance targets in fast-paced environments.

In my role as a Collections Representative at Teleperformance, I managed delinquent accounts and successfully recovered outstanding payments through persuasive negotiation. I achieved higher recovery rates by implementing structured payment plans and reduced customer disputes through clear communication and effective conflict resolution. My previous experience as a Sales Representative at Centerfield allowed me to consistently exceed monthly sales targets, ranking in the top 10% of performers while building strong customer relationships that increased repeat business.

Throughout my career, I have demonstrated a commitment to excellence in customer service. As a Customer Service Representative, I handled over 50 daily inquiries while maintaining a satisfaction rating of over 90%. My dedication to exceptional service was recognized when I was named Employee of the Month. I am eager to bring my skills and experience to a new opportunity where I can continue to make a positive impact.