intouchcx

What began in 2000 as a vision to redefine customer service has evolved into IntouchCX, a global leader in customer experience management, digital engagement, and AI-driven solutions. Originally founded as 24-7 Intouch in Winnipeg, Canada, the company embarked on a journey to innovate an industry ripe for change. From its early days, IntouchCX focused on a data-driven and brand-specific approach, recognizing that true partnership meant immersing itself in its clients' worlds with curiosity and creativity. This commitment to understanding the unique needs and challenges of each industry allowed IntouchCX to develop customized solutions that deliver exceptional results.

The company's growth trajectory has been marked by strategic expansion and a relentless pursuit of excellence. In partnership with Trilantic North America, IntouchCX tripled its business in less than three years, expanding from 6 to 18 sites and significantly increasing its workforce. This period of rapid scaling included opening its first offshore site and investing heavily in proprietary digital and AI products to enhance both customer and employee experiences. Today, IntouchCX boasts a global presence with over 35,000 employees across 14 countries and 26 campuses, serving some of the world's most recognizable brands in diverse sectors like fintech, health tech, entertainment, gaming, and e-commerce. The rebranding from 24-7 Intouch to IntouchCX in 2023 signaled a renewed commitment to innovation and a desire to showcase its leadership in transforming the customer experience landscape. This evolution continues as IntouchCX leverages cutting-edge technology, including AI and automation, to deliver seamless, omnichannel support and build lasting relationships with its partners and their customers.