Open to opportunities

Andrea Williams

@andreawilliams1

Message

Enthusiastic customer service professional with strong communication skills.

Jamaica

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a confident and reliable individual who thrives in both team environments and independent roles. My experience as a collections agent has honed my ability to communicate effectively with customers, ensuring that I build strong relationships while resolving issues related to unpaid accounts. I pride myself on my problem-solving skills and my dedication to providing excellent customer service.

Throughout my career, I have demonstrated my ability to work under pressure and maintain a positive attitude. My previous roles, including as a room attendant and inventory specialist, have equipped me with the skills necessary to handle customer inquiries and complaints efficiently. I am passionate about helping others and am always willing to go above and beyond to ensure customer satisfaction.

Experience

Work history, roles, and key accomplishments

Inventory Specialist

RGIS

Jul 2017 - Jan 2018 (6 months)

Provided excellent customer service to clients, addressing complaints and inquiries about products and services. Prioritized customer needs and offered tailored solutions.

Customer Service Problem Solving Communication Time Management Relationship Building

Guest Services

Edgbaston Cricket Ground

Sep 2016 - Oct 2016 (1 month)

Welcomed and seated guests, took orders, and provided excellent customer service. Memorized the menu and offered recommendations while serving food and drinks.

Customer Service Communication Teamwork Problem Solving

Volunteer

Finance Company

Jan 2015 - Jan 2015 (0 months)

Assisted in various tasks within the finance company, gaining experience in customer service and administrative support.

Customer Service Teamwork Communication Administrative Support

Room Attendant

Hampton Hotel

May 2014 - Dec 2014 (7 months)

Responsible for cleaning and servicing guest rooms to ensure a pleasant and comfortable experience. Addressed guest queries politely and maintained high cleanliness standards.

Customer Service Time Management Problem Solving Teamwork

Collections Agent

You Flowers

May 2018 - Present (7 years 1 month)

As a Collections Agent, I contacted delinquent customers to secure payment commitments or resolutions for unpaid accounts. I built strong relationships with customers through effective communication, both over the phone and in writing, ensuring a positive experience while addressing their concerns.

Customer Service Communication Problem Solving Relationship Building Negotiation Time Management Microsoft Office Suite Payment Processing

Customer Service Representative

TEXT121, ABConline, VDESK

Engaged with customers through chat and provided assistance with inquiries. Demonstrated strong typing skills and effective communication.

Customer Service Communication Typing Problem Solving Time Management

Education

Degrees, certifications, and relevant coursework

Birmingham Metropolitan College

Diploma, Beauty Therapy

2009 - 2011

Completed various qualifications including English Level 1, Mathematics Level 2, Beauty Therapy Levels 1 & 2, Reading Level 1, and Salon Reception Level 2.