AW
Open to opportunities

Andrea Williams

@andreawilliams1

Enthusiastic customer service professional with strong communication skills.

Jamaica

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a confident and reliable individual who thrives in both team environments and independent roles. My experience as a collections agent has honed my ability to communicate effectively with customers, ensuring that I build strong relationships while resolving issues related to unpaid accounts. I pride myself on my problem-solving skills and my dedication to providing excellent customer service.

Throughout my career, I have demonstrated my ability to work under pressure and maintain a positive attitude. My previous roles, including as a room attendant and inventory specialist, have equipped me with the skills necessary to handle customer inquiries and complaints efficiently. I am passionate about helping others and am always willing to go above and beyond to ensure customer satisfaction.

Experience

Work history, roles, and key accomplishments

EG

Guest Services

Edgbaston Cricket Ground

Sep 2016 - Oct 2016 (1 month)

Welcomed and seated guests, took orders, and provided excellent customer service. Memorized the menu and offered recommendations while serving food and drinks.

HH

Room Attendant

Hampton Hotel

May 2014 - Dec 2014 (7 months)

Responsible for cleaning and servicing guest rooms to ensure a pleasant and comfortable experience. Addressed guest queries politely and maintained high cleanliness standards.

Education

Degrees, certifications, and relevant coursework

Birmingham Metropolitan College logoBC

Birmingham Metropolitan College

Diploma, Beauty Therapy

2009 - 2011

Completed various qualifications including English Level 1, Mathematics Level 2, Beauty Therapy Levels 1 & 2, Reading Level 1, and Salon Reception Level 2.

LC

Lozells Performing Arts College

GCSE, General Education

2004 - 2009

Studied core subjects including English, Mathematics, Science, Geography, Food Technology, and History.

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Andrea Williams - Inventory Specialist - RGIS | Himalayas