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@shanakaycrooks
Results-oriented Customer Service Professional with strong problem-solving skills.
I am a results-oriented Customer Service Professional with a proven track record in managing high call, chat, and email volumes while resolving complex customer issues. My experience spans various roles, including Sales Clerk and Customer Service Agent, where I have consistently provided exceptional service and ensured customer satisfaction.
Throughout my career, I have developed strong communication, problem-solving, and organizational abilities. I thrive in fast-paced environments and excel at collaborating cross-functionally to meet customer needs. My comprehensive skill set, combined with a customer-centric approach, positions me as a valuable asset to any organization.
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Work history, roles, and key accomplishments
Iberostar Hotel
Apr 2024 - Present (1 year 7 months)
Assisted with purchase orders, reported price changes, and managed transfers of goods between company locations. Organized and maintained cleanliness of work areas, including under counters, floors, and cash desks.
Conduent
Jul 2020 - Feb 2023 (2 years 7 months)
Managed large amounts of incoming phone calls, working collaboratively with colleagues and supervisors to provide efficient and effective customer service. Investigated and resolved customer complaints, delivery issues, lost or damaged mail, and other problems related to postal services.
Conduent
Mar 2020 - Jul 2020 (4 months)
Provided prompt and courteous customer support via chat to Instacart users, addressing inquiries, resolving issues, and ensuring customer satisfaction. Assisted customers in placing and modifying orders, tracking deliveries, and resolving any issues related to their shopping experience.
Conduent
Jul 2017 - Mar 2020 (2 years 8 months)
Handled incoming customer calls in a high-volume call center environment, assisting passengers with flight bookings, reservations, cancellations, and general inquiries. Resolved customer concerns and issues efficiently, including flight changes, baggage inquiries, and billing problems, ensuring customer satisfaction and retention.
Teleperformance
Nov 2016 - Jan 2017 (2 months)
Received inbound calls from customers with outstanding debts, professionally and assertively negotiating payment arrangements, providing detailed information on overdue accounts, and addressing queries. Implemented effective debt recovery strategies, persuading customers to resolve outstanding balances through payment plans, settlements, or other agreed-upon methods while adhering to legal and eth
Degrees, certifications, and relevant coursework
High School Diploma, General Studies
Completed high school education at The Queen's School, earning a High School Diploma. Developed foundational knowledge and skills across various subjects.
Software and tools used professionally
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