Shanakay Crooks

Assisted with purchase orders, reported price changes, and managed transfers of goods between company locations. Organized and maintained cleanliness of work areas, including under counters, floors, and cash desks.

Managed large amounts of incoming phone calls, working collaboratively with colleagues and supervisors to provide efficient and effective customer service. Investigated and resolved customer complaints, delivery issues, lost or damaged mail, and other problems related to postal services.

Provided prompt and courteous customer support via chat to Instacart users, addressing inquiries, resolving issues, and ensuring customer satisfaction. Assisted customers in placing and modifying orders, tracking deliveries, and resolving any issues related to their shopping experience.

Handled incoming customer calls in a high-volume call center environment, assisting passengers with flight bookings, reservations, cancellations, and general inquiries. Resolved customer concerns and issues efficiently, including flight changes, baggage inquiries, and billing problems, ensuring customer satisfaction and retention.

Received inbound calls from customers with outstanding debts, professionally and assertively negotiating payment arrangements, providing detailed information on overdue accounts, and addressing queries. Implemented effective debt recovery strategies, persuading customers to resolve outstanding balances through payment plans, settlements, or other agreed-upon methods while adhering to legal and eth

Completed high school education at The Queen's School, earning a High School Diploma. Developed foundational knowledge and skills across various subjects.