MPMishika Porter
@mishikaporter
Dedicated customer service professional with strong problem-solving skills.
JamaicaWhat I'm looking for
I am a dedicated and results-driven Customer Service Professional with extensive experience in customer support and issue resolution. My ability to manage high volumes of customer interactions while maintaining efficiency under pressure has been a cornerstone of my career. I pride myself on building strong client relationships and utilizing my problem-solving abilities to ensure exceptional service delivery.
Throughout my career, I have honed my skills in remote communication tools and multitasking, adapting to dynamic work environments to support organizational goals effectively. My experience includes roles as an Administrator Collector and Customer Service Representative, where I successfully implemented strategies for effective debt recovery and delivered exceptional support in high-pressure situations.
Experience
Work history, roles, and key accomplishments
Administrator Collector
Unicomer Group of Jamaica
Jan 2025 - Present (5 months)
Collaborated with customers over the phone to address outstanding payments, negotiate arrangements, and resolve issues. Maintained accurate documentation for debtor interactions and designed strategies for effective debt recovery.
Customer Service Representative Agent
Itel bpo
Sep 2023 - Oct 2024 (1 year 1 month)
Delivered exceptional support for high volumes of inbound and outbound customer interactions, ensuring prompt problem resolution and adherence to client policies while maintaining quality standards.
Cashier
100 restaurant
May 2024 - Jul 2024 (2 months)
Managed POS transactions and provided seamless checkout experiences. Enhanced customer satisfaction by personalizing services and addressing inquiries and complaints.
Data Collector
Social Development Commission
Aug 2022 - Sep 2023 (1 year 1 month)
Gathered and organized data with a focus on accuracy and confidentiality. Entered and updated information in digital systems to support efficient database management.
Education
Degrees, certifications, and relevant coursework
PreUniversity School
High School, Business Management
2020 - 2023
Studied Business Management at PreUniversity School, focusing on key principles of management, finance, and organizational behavior.
Holy Childhood High School
High School, Humanities
2018 - 2022
Pursued studies in Humanities at Holy Childhood High School, emphasizing subjects such as literature, history, and social studies.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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