Yanique Black
@yaniqueblack
Customer Service and Collections professional who solves problems, exceeds targets, and delivers friendly, detail-oriented support.
JamaicaWhat I'm looking for
I’m a great friendly and engaging team player and leader who strives best in a fast-paced environment. I’m detail oriented and experienced in customer service, with a track record of providing great customer service and customer satisfaction.
In my Collection Account Associate roles, I monitor accounts, contact clients by phone (inbound and outbound), email, and letters to discuss overdue payments, explain account status, and negotiate manageable repayment plans. I consistently exceed monthly target goals by a minimum of 100%, earning awards and becoming a top performer through professional, persuasive communication and great attendance.
Experience
Work history, roles, and key accomplishments
Collections Account Associate
AtPoint Group
Jan 2024 - Jan 2025 (1 year)
Monitored accounts and contacted clients by phone, email, and letters to discuss overdue payments, explain account status, and set manageable repayment plans. Consistently exceeded monthly target goals by at least 100% through professional, persuasive collection efforts and strong attendance.
Collection & Retention Associate
Sutherland Global Services
Jan 2022 - Jan 2023 (1 year)
Monitored accounts and collected payments through inbound and outbound calls while maintaining professional customer interactions. Consistently exceeded monthly target goals and supported retention through effective collection and account management.
Collections Account Associate
Support Service Group
Jan 2021 - Jan 2022 (1 year)
Contacted clients via email, phone, and letter to close accounts, document interactions, and resolve inquiries. Negotiated payment plans and collected payments while ensuring clear, professional communication.
Education
Degrees, certifications, and relevant coursework
The University of the Commonwealth
Certificate in Microsoft Office, Microsoft Office
2019 -
Earned a Certificate in Microsoft Office Skills in 2019.
Bridgeport High School
High School Diploma, Secondary Education
2003 - 2008
Completed secondary education and earned a High School Diploma with 3 CXC subjects.
Availability
Location
JamaicaAuthorized to work in
Job categories
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