Open to opportunities

Christopher Ellis

@christopherellis

Message

Experienced customer service officer dedicated to resolving issues effectively.

Jamaica

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated customer service officer with extensive experience in both call center and retail environments. My strong commitment to helping customers has allowed me to cultivate a positive image for the companies I represent. I excel in multitasking and possess excellent communication skills, which enable me to resolve issues efficiently and maintain high-quality professional relationships with customers.

Throughout my career, I have developed a solid foundation in office management tasks, including data entry, customer care, and sales. My ability to listen attentively and solve problems quickly has been instrumental in my success. I thrive in fast-paced environments and am always eager to learn new technologies and improve my skills.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

Concentrix

Nov 2020 - Present (4 years 7 months)

Identified the cause of breakdowns and determined the best course of action for roadside assistance. Communicated clearly and concisely with customers, dispatchers, and other professionals while demonstrating patience and empathy.

Customer Service Roadside Assistance Communication Dispatching Empathy Patience Positive Attitude Service Excellence

Customer Service/Debt Collector

Radius (NARS)

Aug 2018 - Mar 2020 (1 year 7 months)

Provided assistance in a busy call center setting, demonstrating independence and technical understanding. Applied adaptability to master new technologies quickly and utilized telecommunications knowledge for problem-solving.

Customer Service Debt Collection Call Center Operations Technical Understanding Adaptability To New Technologies Telecommunications Critical Thinking Problem Solving Customer Care Sales

Reservations Specialist

Conduent

Nov 2016 - Aug 2018 (1 year 9 months)

Acquired experience working in sales and public relations within the hospitality and travel industries. Demonstrated excellent written and verbal communication skills, along with strong multi-tasking and time-management abilities.

Sales Public Relations Hospitality Travel Industry Written Communication Verbal Communication Time Management Prioritization Customer Service

Education

Degrees, certifications, and relevant coursework

Green Pond High School

High School Diploma, General Studies

Completed secondary education, focusing on a broad curriculum. Achieved strong grades in core subjects including English A, Integrated Science, Social Studies, E.D.P.M, and Information Technology.