Prince Aliche

I'm currently managing high-volume inbound calls at CallsExperts, recommending products, resolving inquiries, and surpassing weekly and monthly sales targets. I use needs analysis and persuasive communication to maintain conversion rates above team benchmarks.

At AccessBankPLC, I handled customer complaints and inquiries across telephone, email, and text, while managing customer data through CRM, Zendesk, Oracle, Infopool, and AMS. I collaborated with supervisors and escalated complex issues to support prompt resolution.

I've also supported clients remotely at AtmahrHealth and delivered freelance content through Fiverr, including blog posts, website content, social media captions, and product descriptions. My writing is researched, clear, engaging, SEO-friendly, and tailored to client needs.

My Mass Communication background and Nigerian Tribune newsroom internship strengthened my ability to edit for grammar, clarity, tone, accuracy, and deadlines. I bring customer service, telemarketing, digital communication, and content support together to help organizations serve customers and strengthen their brand presence.