Looking for a job

Rachel Weikezi

@rachelweikezi

Message

I resolve customer enquiries and complaints across phone and email channels, supporting strong customer experiences.

Nigeria

Message

What I'm looking for

I'm looking to contribute to a customer-focused organisation where I can use phone and email support, relationship building, complaint resolution, prospect engagement, and sales-support capabilities to improve customer experiences and support business growth.

I've supported customers at Access Bank Plc as a first point of contact across phone and email, resolving enquiries and complaints while maintaining accurate, confidential customer records.

I work closely with internal teams to resolve issues efficiently and support service delivery. My experience also includes outbound prospect communication, cold calling, cold emailing, and lead follow-up.

With training in Virtual Assistance and Email Marketing, I bring active listening, empathy, clear communication, and attention to detail to fast-paced customer-facing work.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Access Bank Plc

Nov 2022 - Feb 2026 (3 years 3 months)

Served as first point of contact for customers via phone and email, resolving enquiries and complaints while maintaining accurate records and collaborating with internal teams. Supported outbound customer/prospect communication including cold calling and cold emailing.