Damilola Bello
@damilolabello1
Customer Service Representative with 4+ years resolving issues and improving customer satisfaction through CRM and sales support.
What I'm looking for
I’m a Customer Service Representative with over 4 years of experience helping customers resolve issues and creating positive experiences. I’m known for empathy and understanding, clear problem-solving communication, and active listening that keeps customers engaged.
In my roles as a Customer Service Sales Rep, I handled inbound and outbound calls, built customer relationships, and used CRM tools to track leads and support sales targets. I also supported teams by following up on qualified leads and improving professional customer communication.
I’ve worked directly with Salesforce to manage leads and chase data, while maintaining strong time management to meet targets. I’m comfortable working independently or collaboratively to raise customer satisfaction and sales performance.
Earlier in my career, I developed digital marketing content and managed social media engagement as a Media Developer, collaborating on campaigns. I bring that communication strength into every customer interaction while continuously improving how I work with data and tools.
Experience
Work history, roles, and key accomplishments
Customer Service Rep
Widerreach
Jan 2024 - Jan 2025 (1 year)
Handled inbound and outbound customer calls and used CRM tools to track leads and build customer relationships. Supported team sales goals using Salesforce and maintained organized customer data in Microsoft Office.
Customer Service Sales Rep
Consumer Opportunity
Jan 2022 - Jan 2024 (2 years)
Performed customer service and sales activities including cold calling and follow-ups on qualified leads. Maintained professional communication while completing data entry tasks and updating CRM records.
Media Developer
Digikube
Jan 2020 - Jan 2022 (2 years)
Created digital marketing content and managed social media engagement to support campaign goals. Collaborated with others on campaigns while maintaining consistent communication across channels.
Education
Degrees, certifications, and relevant coursework
Aptech
Diploma in Computer Science, Computer Science
Pursuing an in-view Diploma in Computer Science at Aptech.
National Open University of Nigeria
Bachelor of Science, Public Administration
Earned a B.Sc. in Public Administration from the National Open University of Nigeria.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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