Cosmas Jedidiah

I am a Mass Communication graduate from the University of Lagos with practical experience in customer service and social media marketing. I combine strong communication skills with hands-on digital content creation to support brand engagement and client satisfaction.

In customer-facing roles, I delivered multichannel support and achieved a 95% satisfaction rate while reducing escalations by 20%, demonstrating reliability and effective problem resolution.

As a social media marketing intern, I managed Instagram and Twitter accounts, increasing engagement by 35%, produced multimedia content aligned with brand strategy, and prepared performance reports to inform campaign decisions.

I hold certifications in Google Digital Marketing & E-Commerce, Customer Service Fundamentals, and Public Speaking, and I seek opportunities where I can contribute to customer experience improvements and digital growth within collaborative teams.