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Oluwasegun Ojo

@oluwasegunojo

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Content & Communications Specialist driving measurable engagement and conversion through digital storytelling.

Nigeria

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What I'm looking for

I’m seeking a challenging role to leverage my content and communications expertise, digital proficiency, and cultural intelligence to deliver outstanding outcomes. I want a team that values measurable results, strong collaboration, and growth.

I’m a Content & Communications Specialist with 8+ years of experience across content writing, social media management, customer service, and telemarketing. I bring analytical thinking, cultural intelligence, and exceptional interpersonal skills to every interaction.

I’ve delivered measurable results by managing high-volume inbound and outbound communication. In remote roles, I run targeted campaigns, identify customer needs through active listening, handle objections confidently, and consistently meet or exceed call and sales conversion goals.

I also strengthen customer experience through clear communication, strong documentation, and fast escalation of complex issues. I’ve maintained accurate records of customer interactions and collaborated with internal teams to reduce resolution time and improve follow-up.

Beyond direct customer communications, I’ve led social media strategy—designing and executing plans across Facebook, Instagram, Twitter, and LinkedIn. I’ve coached teams on audience engagement best practices and ensured brand consistency through review, planning, and effective content governance.

Experience

Work history, roles, and key accomplishments

CRM Software Telemarketer

Brightwave Contact Solutions

Jan 2025 - Feb 2026 (1 year 1 month)

Managed high-volume inbound and outbound calls for CRM software, conducting targeted campaigns to cold and warm leads. Met and exceeded weekly call targets and monthly sales conversion goals while handling objections and recommending tailored products.

Inbound Calls Outbound Calling Telemarketing Lead Generation Objection Handling CRM Software Customer Relationship Management

Customer Service Representative

Broadview Support Services

Jan 2023 - Nov 2024 (1 year 10 months)

Resolved high volumes of customer inquiries via phone, email, and live chat, maintaining accurate interaction records for quality assurance. Collaborated with internal teams to escalate and resolve complex complaints, improving customer experience.

Customer Service Phone Support Email Support Live Chat Support Data Entry Customer Issue Documentation Escalation Management Time Management

Social Media Manager

Pinnacle Connect Services

Aug 2019 - Feb 2020 (6 months)

Led a creative team to design and execute a social media strategy across Facebook, Instagram, Twitter, and LinkedIn, increasing brand engagement by 20%. Assigned content responsibilities, coached audience engagement best practices, and ensured consistent posting aligned to brand standards.

Social Media Strategy Content Management Audience Engagement Team Coordination Brand Consistency Facebook Instagram Twitter LinkedIn

Business Writer & Project Coordinator

GabbyJay Business Consult

Sep 2017 - Jan 2020 (2 years 4 months)

Developed business plan sections for multiple clients by conducting market research, financial analysis, and competitor analysis. Prepared presentations and reports to communicate findings and recommendations, supporting client planning and growth initiatives.

Market Research Financial Analysis Competitor Analysis Report Writing Presentation Development Project Coordination

Inbound & Outbound Telemarketer

Kingsell Benefit

Jan 2022 - Present (4 years 5 months)

Handled inbound and outbound telemarketing calls, engaging prospective and existing clients with clear, persuasive communication. Conducted targeted outbound calls, handled objections, maintained call logs, and met weekly sales and conversion targets.

Telemarketing Inbound Calls Outbound Calling Lead Generation Objection Handling Active Listening