Opawole Endurance

Managed social media channels, responding to customer inquiries, concerns, and feedback in a timely and professional manner. Provided excellent customer service, resolving issues and escalating complex problems to relevant teams.

Developed and implemented social media strategies, resulting in a 30% increase in overall engagement and a 20% growth in followers within six months. Managed and maintained multiple social media accounts, consistently generating high-quality content and maintaining brand voice and consistency.

Communicated with customers on a daily basis, providing exceptional service and resolving inquiries effectively and efficiently. Managed a high volume of incoming calls and emails, handling customer complaints, requests, and escalations with professionalism and empathy.

Edited and proofread articles for accuracy, grammar, and consistency to ensure high-quality content publication. Collaborated closely with writers, photographers, and graphic designers to develop and refine content, optimizing it for target audiences.

Currently pursuing a Bachelor of Art in Mass Communication. This program focuses on developing comprehensive skills in communication, media studies, and public relations.

Completed a Higher National Diploma in Mass Communication. This program provided in-depth knowledge and practical skills in various aspects of media and communication.

Obtained a National Diploma in Mass Communication. This foundational program covered essential principles of mass communication, including news writing, photography, and graphic design.