Open to opportunities

Opawole Endurance

@opawoleendurance

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Results-driven Customer Care Representative with a passion for service.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth and collaboration.

I am a results-driven Customer Care Representative with a proven track record of delivering exceptional service and resolving customer issues effectively. My experience spans managing social media channels, providing remote support, and collaborating with internal teams to enhance customer satisfaction. I am passionate about exceeding expectations and creating positive experiences for customers.

Throughout my career, I have honed my skills in active listening, problem-solving, and building strong customer relationships. My role at Interswitch Group has allowed me to monitor customer sentiment and identify trends, leading to improved service delivery. I have also contributed to content creation as a Sub Editor at Lagos Traffic Radio, ensuring high-quality publications through meticulous editing and collaboration with creative teams.

With a background in Mass Communication and professional development in Public Relations, I am excited to leverage my expertise to contribute to a dynamic team and drive business success. I am committed to continuous improvement and look forward to new challenges that allow me to grow professionally.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Interswitch Group

Jan 2024 - Present (1 year 7 months)

Managed social media channels, responding to customer inquiries, concerns, and feedback in a timely and professional manner. Provided excellent customer service, resolving issues and escalating complex problems to relevant teams.

Social Media Management Customer Service Problem Solving Technical Troubleshooting Help Desk Support Client Relations Database Management

Social Media Manager

Dynamic Ecstasy

Jan 2023 - Jan 2024 (1 year)

Developed and implemented social media strategies, resulting in a 30% increase in overall engagement and a 20% growth in followers within six months. Managed and maintained multiple social media accounts, consistently generating high-quality content and maintaining brand voice and consistency.

Social Media Strategy Content Creation Brand Management Customer Engagement Digital Marketing Community Management Campaign Management Reporting Problem Solving

Customer Service Representative

ISon Xperiences

Jan 2022 - Jan 2024 (2 years)

Communicated with customers on a daily basis, providing exceptional service and resolving inquiries effectively and efficiently. Managed a high volume of incoming calls and emails, handling customer complaints, requests, and escalations with professionalism and empathy.

Customer Service Process Improvement Customer Satisfaction Communication Problem Solving Client Relations Technical Support

Sub Editor

Lagos Traffic Radio

Jan 2017 - Jan 2018 (1 year)

Edited and proofread articles for accuracy, grammar, and consistency to ensure high-quality content publication. Collaborated closely with writers, photographers, and graphic designers to develop and refine content, optimizing it for target audiences.

Editing Proofreading Content Creation Journalism Fact Checking Research Collaboration Communication Graphic Design Photography

Education

Degrees, certifications, and relevant coursework

Federal University Oye Ekiti

Bachelor of Art, Mass Communication

Currently pursuing a Bachelor of Art in Mass Communication. This program focuses on developing comprehensive skills in communication, media studies, and public relations.

The Polytechnic, Ibadan

Higher National Diploma, Mass Communication

2018 - 2021

Completed a Higher National Diploma in Mass Communication. This program provided in-depth knowledge and practical skills in various aspects of media and communication.

The Polytechnic, Ibadan

National Diploma, Mass Communication

2015 - 2017

Obtained a National Diploma in Mass Communication. This foundational program covered essential principles of mass communication, including news writing, photography, and graphic design.