Funmilayo Ajulo

As a Customer Support Representative, I handled 100–150 inquiries per shift, resolved payment disputes, and improved customer satisfaction through proactive outreach. My efforts led to a significant reduction in complaints and disputes, enhancing overall service quality.

In my role, I responded to customer inquiries, developed scheduling systems, and organized community outreach programs. I also managed a team to optimize resource allocation and facilitated town hall meetings for feedback.

I produced engaging social media content and resolved customer inquiries efficiently. My efforts in content creation helped grow the brand's social media presence significantly and fostered audience engagement through live sessions.

I created and managed content for various platforms, ensuring consistent engagement through timely responses to customer inquiries and maintaining content calendars.

I handled inbound calls and managed customer interactions across social media, providing timely information and resolving inquiries to maintain strong customer relationships.

Studied Theatre Arts and Mass Communication, focusing on the principles of communication, performance, and media studies.

Completed a course in Customer Service Skills, enhancing abilities in client relations and service delivery.

Completed a course on The Fundamentals of Digital Marketing, gaining insights into online marketing strategies and tools.