Open to opportunities

Oluwatosin Afolabi

@oluwatosinafolabi

Message

Passionate customer service and sales professional driving satisfaction and revenue through empathetic support.

Nigeria

Message

What I'm looking for

I’m seeking a remote customer-facing role where I can improve CSAT and drive sales using CRM and multichannel support in a collaborative, growth-oriented team.

I am a passionate, dedicated customer service and sales professional with a strong record of delivering high-quality support in fast-paced environments.

I consistently handled high-volume inquiries—averaging about 138 calls daily—while resolving complex issues via phone, email, and chat, and maintaining strong CSAT results. I excel at escalation management and follow-up to ensure swift resolution.

I have a proven track record of generating sales through cross-sell and up-sell strategies, lead generation, order management, and outreach, and I thrive in remote team settings using CRM systems and collaboration tools like Zoom and Microsoft Teams.

Grounded in problem-solving, active listening, and empathy, I seek roles where I can both improve customer satisfaction and contribute to revenue growth while continuing to develop professionally.

Experience

Work history, roles, and key accomplishments

Remote Customer Service Representative

Jumia

Feb 2019 - Mar 2022 (3 years 1 month)

Managed approximately 138 inbound calls daily in a high-volume environment, resolved customer issues and escalated complex cases, consistently meeting or exceeding productivity and quality targets while generating sales leads.

Customer Support Call Center Operations CRM Email Support Live Chat Escalation Management Order Management

Sales Associate

Fumes Commercial Clothing

Dec 2016 - Mar 2017 (3 months)

Provided in-store sales and merchandising support, handled customer inquiries and returns, executed up-selling and cross-selling strategies, and managed cash transactions and sales reporting.