Open to opportunities

Dunni Ashade

@dunniashade

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Customer service professional with 6+ years improving client satisfaction.

Nigeria

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What I'm looking for

I seek a customer-focused role where I can improve satisfaction, reduce churn, train teams, and apply multichannel support skills in a collaborative environment.

I am a customer service professional with over six years of hands-on experience supporting clients in Lagos State, Nigeria. I consistently handle calls, emails, chats, and social media messages while keeping CRM records accurate.

I've processed 150+ orders, returns, refunds, and account updates weekly, responded to 60+ inquiries daily, and followed up with 500+ customers monthly to confirm resolution and satisfaction.

I resolved 95% of complaints within 24 hours, escalated complex issues appropriately, trained new team members, and suggested service process improvements based on analyzed customer feedback.

I bring patience, clear communication, strong time-management, and adaptability; I work calmly in crises and focus on reducing churn while spotting upsell and cross-sell opportunities.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Streams Communication Network

Jul 2019 - Dec 2025 (6 years 5 months)

Handled multichannel customer service for Lagos clients, processing 150+ orders/returns weekly and resolving 95% of complaints within 24 hours, improving satisfaction and reducing churn.