Open to opportunities

David Omotoso

@davidomotoso

Message

Mid-level customer service professional driving satisfaction and streamlined support processes.

Nigeria

Message

What I'm looking for

I seek a collaborative Customer Service role where I can apply my contact-center expertise, improve processes, and drive high customer satisfaction while growing into leadership responsibilities.

I am a dynamic mid-level customer service representative and salesperson with five years of experience managing high-volume support requests, optimizing sales support processes, and building lasting client relationships. I have a proven track record using Salesforce and multiple contact-center platforms to improve onboarding, reduce processing time, and maintain high customer satisfaction.

My recent roles include improving client intake to reduce onboarding time by 30%, maintaining a 95% customer satisfaction rating, and increasing sales by 20% through effective upselling and cross-selling. I bring meticulous attention to detail, strong communication, and a collaborative approach to deliver measurable improvements in service reliability and business development.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Revenue Group

Oct 2023 - Dec 2025 (2 years 2 months)

Handled 60+ inbound calls daily, resolved customer requests accurately, and streamlined client intake to reduce onboarding time by 30% while ensuring high-quality correspondence.

Customer Support Salesforce Claims Management Data Entry Quality Assurance Escalation Management

Sales Representative

Moneymaster Payment Service Bank

Mar 2022 - Jul 2023 (1 year 4 months)

Managed ~50 daily customer interactions across channels, collaborated with cross-functional teams to speed issue resolution, and maintained a 95% customer satisfaction rating.

Sales Customer Service Cross Functional Collaboration Multichannel Support Customer Satisfaction CRM