Open to opportunities

John Lawal

@johnlawal

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Dynamic customer service professional with a proven track record.

Nigeria

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What I'm looking for

I'm looking for a role that values customer satisfaction and offers opportunities for growth and development.

I'm a dynamic customer service professional with a proven track record at Jumia Nigeria, where I excelled in customer engagement and achieved a remarkable 95% satisfaction rating. My experience has equipped me with strong communication skills and the ability to navigate various CRM systems effectively. I thrive under pressure, consistently exceeding daily quotas for chat engagements while maintaining a friendly demeanor.

Throughout my career, I have developed expertise in multitasking and problem-solving, which has allowed me to provide exceptional customer service through live chat interactions. I take pride in training and mentoring new team members, enhancing their performance and fostering strong relationships within the team. My commitment to customer satisfaction and continuous improvement drives my professional ethos.

Experience

Work history, roles, and key accomplishments

Remote Customer Support Specialist

Jumia Nigeria

Feb 2024 - Feb 2025 (11 months)

Managed multiple simultaneous conversations while maintaining a friendly demeanor. Achieved a 95% customer satisfaction rating through exceptional service and timely responses. Developed expertise in navigating multiple software systems to assist customers effectively.

Customer Service Multitasking Problem Solving Communication Time Management Live Chat Support Customer Engagement

Customer Service Intern

Airtel Nigeria

May 2022 - Jul 2023 (1 year 2 months)

Gained practical experience in customer service procedures and systems. Developed strong organizational skills while managing multiple tasks and participated in training sessions to enhance skills.

Customer Service Time Management Written Communication Organizational Skills Project Management Team Collaboration

Intern Virtual Assistant

Dstv Nigeria

Aug 2021 - Jan 2022 (5 months)

Managed scheduling and administrative tasks while providing customer support. Conducted research and utilized project management tools to coordinate tasks efficiently.

Scheduling Research Customer Support Project Management Communication Coordination

Education

Degrees, certifications, and relevant coursework

University of Abuja

Bachelor of Arts, English

2019 - 2023

Completed a Bachelor of Arts in English, focusing on literature, language, and communication skills. Developed strong analytical and writing abilities through various coursework and projects.