Chinonso John
@chinonsojohn
Empathetic customer service professional delivering fast, high-quality support and measurable satisfaction improvements.
NigeriaWhat I'm looking for
I am a dedicated customer service representative with over 4 years of experience across retail, telecommunications, and e-commerce, skilled in resolving complex issues via phone, email, and chat while consistently meeting performance targets. I proactively improve processes—rewriting canned responses, identifying system issues, and collaborating with cross-functional teams—to raise customer satisfaction and reduce repeat complaints.
I am proficient in CRM tools including Zendesk and Salesforce and experienced in high-volume support, training new hires, and supporting social channels during peak periods. My approach blends active listening, clear communication, and empathy to create positive customer experiences and contribute to team success.
Experience
Work history, roles, and key accomplishments
UPManaged 80–150 daily customer inquiries across email, live chat, and app support with first-response under 5 minutes, resolving over 95% of cases without escalation and improving CSAT by 12%.
Front Desk Customer Service Rep
Coral Communications
Sep 2022 - Oct 2023 (1 year 1 month)
Served as first point of contact for 80+ customers daily, documenting interactions to CRM and identifying issues that led to a technical fix improving activation success rates by 20%.
Retail Sales & Service Assistant
ShopRite
Mar 2019 - Dec 2019 (9 months)
Assisted up to 150 customers daily, handled ~20 returns/refunds per day, improved shelf organization reducing morning delays by 15% and supported peak-season checkout operations.
Education
Degrees, certifications, and relevant coursework
BUBrigham Young University-Idaho
Certificate, Public Health
2024 - 2026
Completed a Public Health Certificate program at Brigham Young University-Idaho between September 2024 and December 2026.
ACCE10
Certificate, Customer Support
2025 - 2025
Completed a Customer Support program focused on practical customer service skills from June 2025 to September 2025.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Interested in hiring Chinonso?
You can contact Chinonso and 90k+ other talented remote workers on Himalayas.
Message ChinonsoFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
