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CJ
Open to opportunities

Chinonso John

@chinonsojohn

Empathetic customer service professional delivering fast, high-quality support and measurable satisfaction improvements.

Nigeria
Message

What I'm looking for

I seek a customer-focused role where I can resolve issues, improve processes, train teammates, and deliver measurable satisfaction gains in a collaborative, fast-paced environment.

I am a dedicated customer service representative with over 4 years of experience across retail, telecommunications, and e-commerce, skilled in resolving complex issues via phone, email, and chat while consistently meeting performance targets. I proactively improve processes—rewriting canned responses, identifying system issues, and collaborating with cross-functional teams—to raise customer satisfaction and reduce repeat complaints.

I am proficient in CRM tools including Zendesk and Salesforce and experienced in high-volume support, training new hires, and supporting social channels during peak periods. My approach blends active listening, clear communication, and empathy to create positive customer experiences and contribute to team success.

Experience

Work history, roles, and key accomplishments

Upwork logoUP

Customer Support Associate

Oct 2023 - Oct 2024 (1 year)

Managed 80–150 daily customer inquiries across email, live chat, and app support with first-response under 5 minutes, resolving over 95% of cases without escalation and improving CSAT by 12%.

CC

Front Desk Customer Service Rep

Coral Communications

Sep 2022 - Oct 2023 (1 year 1 month)

Served as first point of contact for 80+ customers daily, documenting interactions to CRM and identifying issues that led to a technical fix improving activation success rates by 20%.

Education

Degrees, certifications, and relevant coursework

Brigham Young University-Idaho logoBU

Brigham Young University-Idaho

Certificate, Public Health

2024 - 2026

Completed a Public Health Certificate program at Brigham Young University-Idaho between September 2024 and December 2026.

AC

ACCE10

Certificate, Customer Support

2025 - 2025

Completed a Customer Support program focused on practical customer service skills from June 2025 to September 2025.

Tech stack

Software and tools used professionally

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Chinonso John - Customer Support Associate - Upwork | Himalayas