Owolowo Elizabeth

I’m a customer service professional with 3+ years of experience handling customer inquiries via phone, email, and written channels. Detail-oriented and customer focused, I provide exceptional support through live chat and messaging platforms.

I’ve maintained an average 85% customer satisfaction rating to date while handling 90+ calls, using clear communication and active listening to de-escalate difficult situations. I provide empathetic written support that matches customer needs and keeps interactions accurate and on track.

In roles including Customer Service Chat Expert and Customer Support Specialist, I managed multi-channel workflows and improved client outcomes through strong problem solving and analytical thinking. I document interactions, track performance, and coordinate with internal teams using CRM tools.

I’m confident working in fast-paced environments, including US business hours while remote, handling 3-5 concurrent conversations at a time. My work blends clear written and verbal English, case management, and process-driven support to deliver accurate product information and guidance.