Julius Peculiar

I’m a customer support and sales professional with 4+ years of experience handling inbound inquiries across retail and online environments. I manage live chat and email conversations, qualify leads, schedule appointments, resolve complaints, and run structured CRM follow-ups to keep customers coming back.

In my self-employed e-commerce work, I managed end-to-end customer support—including order processing and after-sales follow-up—and handled 1,000+ inbound messages with consistent response rates. I convert inquiries into confirmed sales through product recommendations and personalized communication, while also applying content moderation and administrative support to keep operations running smoothly. I bring additional frontline sales experience from retail clothing and a betting services environment, plus community leadership where I coordinated outreach and trained 50+ individuals in handmade accessory production.