Rachael Akoteyon
@rachaelakoteyon
Experienced customer representative delivering exceptional support and high satisfaction.
NigeriaWhat I'm looking for
I am an experienced customer representative with a strong record of resolving complex issues, maintaining accurate CRM records, and delivering excellent service across phone, email, and chat. I consistently achieved over 95% customer satisfaction while meeting response-time targets and supporting order, delivery, and return processes.
I hold a Higher National Diploma in Environmental Biology and a Diploma in Customer Services, and I bring strengths in active listening, empathy, CRM platforms (Salesforce, Zendesk, HubSpot), multitasking, and technical troubleshooting. I thrive in fast-paced and remote environments, build lasting customer relationships, and focus on measurable improvements in client satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Representative
Akol Pharmaceutical Company
Jan 2021 - Jan 2024 (3 years)
Handled remote customer inquiries, orders, deliveries and returns, resolving complaints and maintaining CRM records to achieve 95%+ customer satisfaction and meet response-time targets.
Customer Representative
Osewes Fabrics and Clothing
Jan 2019 - Jan 2021 (2 years)
Assisted customers with fabric selection, processed sales and supported inventory management to improve service and transaction accuracy.
Education
Degrees, certifications, and relevant coursework
Osun State College of Technology
Higher National Diploma, Environmental Biology
Higher National Diploma in Environmental Biology awarded in 2023 from Osun State College of Technology.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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