John Uko
@johnuko
Remote customer service and sales professional using CRM and ticketing systems to resolve issues fast and drive customer satisfaction.
NigeriaWhat I'm looking for
I’m a results-driven customer service and sales professional with experience managing high-volume inbound and outbound calls in remote environments. I use CRM tools and ticketing systems to log, track, resolve, and escalate customer issues efficiently, while applying strong product knowledge to support customers.
I’ve consistently exceeded performance metrics like call resolution time and customer satisfaction scores, and I collaborate with remote teams to improve processes. Earlier, I handled customer support via chat, email, and phone—navigating platform account issues, transaction errors, and technical troubleshooting—using tracking systems to ensure issues were handled end-to-end.
Experience
Work history, roles, and key accomplishments
Customer Service Rep
Cengage Group
Oct 2025 - Present (8 months)
Managed high-volume inbound and outbound calls, using CRM and ticketing systems to accurately log, track, resolve, and escalate customer issues. Applied product knowledge to assist customers and consistently exceeded call resolution time and customer satisfaction performance metrics.
Customer Service & Sales
Guru Coding Academy
May 2024 - Sep 2025 (1 year 4 months)
Handled customer inquiries to support sales goals, processing sales transactions and managing cancellations in line with company policies. Used CRM systems to track customer interactions, update profiles, and manage leads to achieve and exceed monthly sales targets.
Customer Service Representative
My Ecurrency
Sep 2015 - Dec 2018 (3 years 3 months)
Provided prompt, accurate customer support via chat, email, and phone, helping users navigate the platform and resolve account and transaction issues. Logged and tracked issues in a tracking system and performed troubleshooting for technical problems while maintaining up-to-date product and policy knowledge.
Education
Degrees, certifications, and relevant coursework
Federal University of Agriculture, Abeokuta
Bachelor of Science, Biological Sciences
Earned a Bachelor of Science in Biological Sciences at the Federal University of Agriculture, Abeokuta.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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