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Naazir Bass

@naazirbass

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I've built and retained SaaS clients while driving revenue, recruiting, and executive partnerships.

United States

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What I'm looking for

I'm looking for a Customer Success or Recruiting role where I can contribute to real outcomes as part of a team. I'm curious, ask a lot of questions, and genuinely listen when someone's stuck or frustrated. After three years running my own business, I know ownership, but I thrive most collaborating and staying open to better ideas. Based in Dallas-Fort Worth, open to remote or hybrid.

I built N and B Street’s online notary SaaS from zero to 1,000+ active subscription clients and $4,000–$5,000 in monthly recurring revenue. I personally own prospecting, demos, closing, onboarding, account health, and retention, maintaining approximately 90% client retention and a 5-star rating.

At Thoughtworks, I averaged 3.5 full-cycle hires per month across 10+ concurrent technical searches and increased qualified pipeline by 30%. I also helped improve the candidate interview process nationwide and launched a structured campus recruiting funnel for Thoughtworks University.

At Experis, I consistently met a $25,000 monthly recurring revenue quota, closed seven MSAs including a $175,000 deal, and built executive relationships across multiple industries. I bring a consultative approach to customer success, business development, and talent advisory work.

Experience

Work history, roles, and key accomplishments

Current

Founder & Head of Customer Success

Current

N and B Street LLC

May 2023 - Present (3 years 5 months)

Founded and scaled a bootstrapped online notary SaaS to over 1,000 active clients, maintaining approximately 90% retention and a 5-star rating. Owned the full sales cycle and used automation to monitor churn risk.

Customer Success Sales SaaS Claude Automation Account Health Retention Customer Relationship Management

Senior Recruiter / Talent Advisor

Thoughtworks

Jan 2022 - Mar 2023 (1 year 2 months)

Achieved an average of 3.5 full-cycle hires per month against a 40% DEI target and 45-day time-to-hire. Increased qualified pipeline by 30% through social media sourcing and improved the candidate interview process by 15% nationwide.

Technical Recruiting Full Cycle Recruiting DEI Recruiting Social media sourcing Data Driven Decision Making Candidate Interviewing Campus Recruiting

Technical Recruiter / Talent Agent

Experis / ManpowerGroup

Jan 2021 - Jan 2022 (1 year)

Filled roles across software development, data science, cloud, information security, and infrastructure for enterprise clients. Owned compensation band development and recruited candidates across the US, Brazil, and the UK.

Technical Recruiting Full Cycle Recruiting Compensation Strategy International Recruiting Sourcing Candidate Screening

Business Development Manager

Experis / ManpowerGroup

Dec 2019 - Jan 2021 (1 year 1 month)

Met a $25,000 monthly recurring revenue quota with 5x pipeline coverage and a 20% close rate. Closed 7 Master Service Agreements, including a $175,000 deal, across manufacturing, semiconductor, software, fintech, and telecom.

Business Development Sales Master Services Agreements Prospecting Account Management Executive Relationship Building MSP

Client Success Manager (Hospitality & Events)

Naakiti Floral Design Inc.

Nov 2017 - Nov 2019 (2 years)

Grew the client base to 15+ new corporate accounts, including 5 reactivated lapsed clients, with an average $10,000 in monthly revenue per account. Helped move the business from a loss to profitability within six months.

Customer Relationship Management Account Management Financial Analysis Prospecting Customer Success

Client Success Associate

Cork and Thorn

Nov 2017 - Oct 2019 (1 year 11 months)

Maintained high guest satisfaction for 100+ guests per shift while managing day-to-day operations for a team of 6 to 10 employees. Sourced, hired, and trained new staff.

Customer Service Team Management Hiring Training Operations

Senior Corporate Trainer / Account Manager

Evantage, Inc.

Jun 2016 - Oct 2017 (1 year 4 months)

Grew client sales by 30% by winning new AT&T accounts through cold calling and prospecting. Recognized as Top Corporate Trainer for the Southwest Region in 2017.

Sales Cold Calling Prospecting Training Account Management