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ST@susantorres5706
Founding Customer Success Manager from Greater Houston
United StatesI am looking for a founding customer success role at a startup. I enjoy remote collaboration with internal sales and technical teams, and traveling to work with customers in person, onsite at their facilities. I love industrial, manufacturing, and distribution spaces.
Accomplished client relationship executive with a proven track record of delivering exceptional results across multiple industries. Skilled at implementing customer success best practices, developing strategic partnerships, identifying growth opportunities, and managing teams to increase revenue and foster unwavering customer loyalty.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
SISilktide
Oct 2023 - Present (2 years 1 month)
Build and maintain relationships with customers, upselling and cross-selling products and services. Update roadmap to include high touch lifecycle from sales to success to technical implementation to service and support to marketing and back to sales. Champion web accessibility. Deliver training sessions and webinars. VoC impacting processes and product development.
RMRIOS Intelligent Machines
Apr 2022 - Mar 2023 (11 months)
Implemented customer success playbook, led logistics efforts for deployments, negotiated pricing to increase ARR by $1.8M, and improved systems for onboarding field technicians, billing processes, and escalations.
MCMaas Companies
Jun 2019 - Mar 2022 (2 years 9 months)
Managed customer relationships at 17 community college districts, migrated users from existing software to newly developed software, created and presented training webinars, built a multi-branded help center and recorded 700 how to videos for knowledge base.
Degrees, certifications, and relevant coursework
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Software and tools used professionally
Google Tag Manager
Salesforce
Slab
Google Docs
Microsoft SharePoint
Gmail
Concur
Google Drive
Box
Zoho Docs
Google Analytics
Slack
Microsoft Teams
Zendesk
Jira Service Desk
Zoho Desk
Jira
Linear
React
HTML5
CSS 3
HubSpot
PagerDuty
Google Workspace
Microsoft Office 365
Confluence
Notion
Zoho Projects
WordPress
Google Sheets
Zoom
Google Meet
Zoho Analytics
Vimeo
Gainsight
ADP
Loom
Microsoft Dynamics 365
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