Dmitriy Presnyakov

Seeking an AM/CSM role to leverage my relationship building and account growth skills. Would love to partner with other departments such as Product/Engineering to help shape the trajectory of the product offerings. Looking for a small team where you accountability is key and allows for close connections with other team members.

With a focus on customer success, I’ve spent my career helping clients get the most out of the software and services they rely on. Most recently at Lotlinx, I worked closely with customers to boost retention and software adoption, resulting in a 10% net revenue retention increase above the average. I’m passionate about finding practical, data-driven solutions that make a real impact for both the customer and the business.

At ZipRecruiter, I managed a book of over 250 accounts, helping clients tackle hiring challenges and meet their goals—even with tight budgets. I maintained a 97% retention rate and was instrumental in expanding revenue, achieving 175% of my lifetime goal. I enjoy working hands-on with clients, solving problems, and watching those partnerships thrive.

I approach every role with a focus on the people—whether it’s helping a customer hit a tough target or supporting a team member with process improvements. I’m driven by the desire to make things better, and I bring that mindset to everything I do.