Seeking an AM/CSM role to leverage my relationship building and account growth skills. Would love to partner with other departments such as Product/Engineering to help shape the trajectory of the product offerings. Looking for a small team where you accountability is key and allows for close connections with other team members.
DPLooking for a job
Dmitriy Presnyakov
@dmitriypresnyakov
Seven year client facing SaaS professional
United StatesWhat I'm looking for
With a focus on customer success, I’ve spent my career helping clients get the most out of the software and services they rely on. Most recently at Lotlinx, I worked closely with customers to boost retention and software adoption, resulting in a 10% net revenue retention increase above the average. I’m passionate about finding practical, data-driven solutions that make a real impact for both the customer and the business.
At ZipRecruiter, I managed a book of over 250 accounts, helping clients tackle hiring challenges and meet their goals—even with tight budgets. I maintained a 97% retention rate and was instrumental in expanding revenue, achieving 175% of my lifetime goal. I enjoy working hands-on with clients, solving problems, and watching those partnerships thrive.
I approach every role with a focus on the people—whether it’s helping a customer hit a tough target or supporting a team member with process improvements. I’m driven by the desire to make things better, and I bring that mindset to everything I do.
Experience
Work history, roles, and key accomplishments
LOI drove software adoption, conducted training sessions, and leveraged data to improve retention and grow accounts. I managed change implementation, collaborated cross-functionally to launch accounts, and funneled customer feedback for product development. Achieved 10% NRR above average while balancing customer success and new business.
ZI
Managed book of 250 accounts for performance, upsell and renewals, achieving 97% retention rate. Drove expansion MRR to achieving 175% lifetime attainment to goal.
WESales Development Representative (SDR)
WebPT
Dec 2019 - May 2021 (1 year 5 months)
Collaborated with Mid-Market and Enterprise AE's to qualify and prospect for demo’s, resulting in consecutive $1M+ revenue years and 23% growth over forecast.
ADFielded inbound calls from existing book of customers to create and resolve open tickets. Partnered with cross-functional teams to solve complex tax, payroll and HCM problems. Led implementation projects to onboard and launch accounts accurately and timely.
Education
Degrees, certifications, and relevant coursework
Dmitriy hasn't added their education
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Browse remote talentTech stack
Software and tools used professionally
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
80k-200k USD
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