Rodney Latham
@rodneylatham
I grow enterprise accounts through consultative customer success and strategic sales.
United StatesWhat I'm looking for
At Wolters Kluwer, I manage enterprise customer relationships, lead quarterly business reviews, and identify retention, cross-selling, and expansion opportunities. I was promoted to Senior Customer Success Associate in 19 months, led upsell performance in Q4 2025 and Q1 2026, and ranked #1 on my team in Q1 2026.
I've also driven new business, account growth, and recruitment outcomes at Speakflow, Volt Workforce Solutions, and Triple Crown Consulting. My work has included managing a 25-state national account, securing exclusive agreements, generating $750K in gross margin, and maintaining a 100% client satisfaction score across managed accounts.
Experience
Work history, roles, and key accomplishments
Managed high volumes of customer requests using Salesforce and proprietary compliance platforms, provided consultative service, and drove cross-selling opportunities. Established quarterly business reviews with enterprise clients to drive retention and expansion.
Account Executive (Contract)
Speakflow
Jul 2024 - Nov 2024 (4 months)
Drove new business development and expanded existing accounts by presenting tailored software solutions. Conducted product demos, market research, and managed email marketing campaigns, achieving a 35% increase in new customer onboarding.
Technical Account Manager
Volt Workforce Solutions
Oct 2021 - Apr 2023 (1 year 6 months)
Managed a national account spanning 25+ states, overseeing budget, scheduling, and deadlines. Developed LinkedIn campaigns, collaborated with hiring managers, and directed the end-to-end sales process to drive revenue growth.
Technical Recruiter
Triple Crown Consulting
Jan 2019 - Feb 2021 (2 years 1 month)
Executed candidate evaluations including technical assessments and background checks, and leveraged LinkedIn Recruiter for targeted outreach. Generated an additional $250K in gross margin from recruitment activities.
Account Manager
Triple Crown Consulting
Jan 2019 - Feb 2021 (2 years 1 month)
Built and maintained a sales network through cold calling, email, LinkedIn campaigns, and referrals. Managed a pipeline of over 90 candidates and 100 manager contacts, leading a team of two recruiters and one account manager.
Education
Degrees, certifications, and relevant coursework
Ottawa University
Bachelor of Arts, Communications
Bachelor of Arts degree with a concentration in Speech from Ottawa University.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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