Open to opportunities

Kevin Fellows

@kevinfellows

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Customer Success | SaaS | HR Tech | Strategic Account Management | Client Delivery

United States

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What I'm looking for

Seeking a role that allows me to leverage my expertise in customer success to drive strategic growth, enhance client outcomes, and deliver measurable ROI in a collaborative and innovative environment.

Strategic SaaS Customer Success Manager with over five years of experience driving adoption, retention, and growth across enterprise accounts. Known for building trusted relationships with senior stakeholders and delivering scalable, results-focused strategies that align customer goals with product value. I’ve led cross-functional initiatives through onboarding, optimization, and expansion phases—often in complex, fast-moving environments. At HireVue, I received multiple company awards for measurable impact and outstanding client success. My approach is collaborative, solutions-driven, and focused on turning challenges into outcomes that strengthen customer loyalty and operational performance.

Experience

Work history, roles, and key accomplishments

Current

Strategic Account Manager

Current

PageUp

Jun 2025 - Present (3 months)

Act as a strategic partner for enterprise and higher education accounts totaling $1.2M ARR, leading executive engagements and quarterly business reviews to drive adoption, satisfaction, and renewals.

Executive Business Review Account Management Customer Success Strategic Planning Stakeholder Engagement Talent Management Cross functional Coordination Client Success

Customer Success Manager

Espresa

Jan 2024 - Dec 2024 (11 months)

Owned a $3.2M portfolio of 40 enterprise accounts, led global program launches for 8 Fortune 500 clients, and drove $350K in upsell revenue through tailored success plans and scalable vendor integrations.

Executive Business Review Customer Success Portfolio Management Program Launches Upselling Vendor Integration Onboarding Employee Experience

Customer Success Director

HireVue

Jan 2022 - Jun 2023 (1 year 5 months)

Owned a $4.5M portfolio of enterprise clients across healthcare, government, and global enterprise segments. Helped clients optimize hiring using on-demand interviews and automation, improving time-to-fill and candidate experience. Closed $504K in expansion in FY22 and achieved 123% net revenue retention.

Customer Success Revenue Retention Enterprise Sales Client Growth Product Feedback Cross functional Leadership Digital Interviewing Stakeholder Management

Customer Success Manager

Relode

Jun 2020 - Jan 2022 (1 year 7 months)

Managed a $3.8M portfolio of 70+ healthcare organizations, reducing time-to-fill up to 60% through streamlined workflows and ATS integrations, and advising on data-driven hiring strategies.

Time To Fill Reduction Customer Success Healthcare Recruiting ATS Integrations Workflow Optimization Client Training DEI Recruitment Stakeholder Collaboration

Strategic Account Manager

Hurdl

Jan 2017 - Apr 2020 (3 years 3 months)

Drove onboarding and campaign execution for entertainment and venue clients, achieving 92% product adoption. Created SMS-based audience engagement workflows that increased participation by 25%. Presented post-event impact reports that tied campaign metrics to business outcomes.

Account Management Campaign Execution Audience Engagement Product Adoption Data Reporting Workflow Creation Client Relations

Territory Sales Assistant Manager

Traeger, LLC

Apr 2014 - Dec 2016 (2 years 8 months)

Managed a three-state territory and consistently exceeded annual sales targets by 40%+. Partnered with national retail accounts including Cabela’s and Bass Pro Shops, contributing to $15M+ in annual revenue. Built regional campaigns that improved in-store presence and demo performance.