Open to opportunities

Kevin Fellows

@kevinfellows

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Enterprise Customer Success & Strategic Account Manager | Client Delivery, Retention & Expansion

United States

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What I'm looking for

I’m open to customer success or account management roles where I can own the full client lifecycle and work closely with enterprise customers. I enjoy roles that combine relationship building, problem solving, and revenue growth, especially where I can be hands-on and make a clear impact.

I work with enterprise SaaS customers to drive retention and growth across complex, multi-stakeholder environments. I’ve owned portfolios up to $4.5M ARR and delivered 123% net revenue retention by ensuring customers actually get value from the platform.

A lot of my work sits in that space between strategy and execution. I partner with senior stakeholders on long-term goals such as hiring outcomes, efficiency, and employee experience, but I’m just as comfortable getting into the weeds when something isn’t working. Whether it’s fixing an adoption gap, aligning internal teams, or working through a messy rollout, I like being the person who helps move things forward.

Across roles at HireVue, PageUp, Espresa, and Relode, I’ve managed multi-million-dollar portfolios and led initiatives ranging from onboarding and implementation to executive business reviews and expansion strategy. I’ve also spent a lot of time meeting clients onsite. There’s a different level of trust that comes from being in the room, and I’ve seen how much faster alignment happens when you build relationships that way.

I tend to do my best work in complex environments where there are multiple stakeholders and no clear path forward.

Core Focus:

Enterprise Customer Success

Strategic Account Management

Retention & Expansion (NRR)

Executive Stakeholder Engagement

Experience

Work history, roles, and key accomplishments

Current

Strategic Account Manager

Current

PageUp

Jun 2025 - Present (10 months)

Own a $1.2M enterprise portfolio, partnering with talent acquisition leaders to align platform usage with hiring outcomes. Lead executive business reviews, drive adoption, and coordinate across product, support, and services to ensure consistent delivery, retention, and expansion.

Executive Business Review Account Management Customer Success Strategic Planning Stakeholder Engagement Talent Management Cross functional Coordination Client Success

Customer Success Manager

Espresa

Jan 2024 - Dec 2024 (11 months)

Managed 40+ enterprise clients ($3.2M ARR), leading onboarding, adoption, and ongoing delivery of employee experience programs. Maintained 95% retention through proactive engagement, executive alignment, and close coordination with product, support, and implementation teams.

Executive Business Review Customer Success Portfolio Management Program Launches Upselling Vendor Integration Onboarding Employee Experience

Customer Success Director

HireVue

Jan 2022 - Jun 2023 (1 year 5 months)

Led a $4.5M enterprise portfolio across federal and private sector clients. Owned the full client lifecycle from onboarding through expansion, driving 123% NRR. Built executive relationships, ran onsite strategy sessions, and aligned cross-functional teams to deliver measurable hiring outcomes.

Customer Success Revenue Retention Enterprise Sales Client Growth Product Feedback Cross functional Leadership Digital Interviewing Stakeholder Management

Customer Success Manager

Relode

Jun 2020 - Jan 2022 (1 year 7 months)

Managed a $3.8M healthcare portfolio across 70+ clients. Led onboarding, ATS integrations, and optimization efforts. Partnered with hospital leaders to improve hiring outcomes and reduce time-to-fill while coordinating closely with product and engineering.

Time To Fill Reduction Customer Success Healthcare Recruiting ATS Integrations Workflow Optimization Client Training DEI Recruitment Stakeholder Collaboration

Strategic Account Manager

Hurdl

Jan 2017 - Apr 2020 (3 years 3 months)

Managed key accounts in live events and fan engagement tech, overseeing client delivery, campaign execution, and onsite activations. Worked closely with clients and internal teams to ensure smooth execution and drive repeat business.

Account Management Campaign Execution Audience Engagement Product Adoption Data Reporting Workflow Creation Client Relations

Territory Sales Assistant Manager

Traeger, LLC

Apr 2014 - Dec 2016 (2 years 8 months)

Managed a three-state territory and consistently exceeded annual sales targets by 40%+. Partnered with national retail accounts including Cabela’s and Bass Pro Shops, contributing to $15M+ in annual revenue. Built regional campaigns that improved in-store presence and demo performance.

Sales Management Territory Management Retail Partnerships Revenue Generation Campaign Development Performance Improvement Client Engagement