Open to opportunities

Samuel Abramsky

@samuelabramsky

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Results-driven Enterprise Customer Success Manager with extensive B2B SaaS experience.

United States

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What I'm looking for

I am looking for a role that fosters growth, values customer relationships, and encourages innovation.

I am a results-driven Enterprise Customer Success Manager with extensive experience in B2B SaaS, adept at managing and expanding multi-million-dollar portfolios. My career has been marked by a commitment to driving retention and revenue growth through proactive relationship management and data-driven insights. I thrive on delivering value-driven success plans that foster long-term partnerships and business growth.

In my current role at ClearCompany, I manage a portfolio of over 30 enterprise clients, driving $4M in ARR. I have consistently exceeded retention and expansion quotas, achieving 100% retention for three consecutive quarters. My focus on customer lifecycle engagement—from onboarding to renewals—ensures product adoption and maximizes customer advocacy. I collaborate closely with product teams to relay client feedback, driving feature enhancements that align with client needs.

Previously, I held positions at Untapped and Melio Payments, where I successfully managed portfolios of enterprise clients and SMB accounts, respectively. My ability to build long-term partnerships with C-level executives and conduct business reviews has been instrumental in mitigating churn and driving growth. I am passionate about enhancing customer engagement through targeted marketing initiatives and internal process improvements, ensuring that clients receive the highest level of service and support.

Experience

Work history, roles, and key accomplishments

Current

Senior Enterprise Customer Success Manager

Current

ClearCompany

Jan 2025 - Present (5 months)

Manage and grow a portfolio of 30+ enterprise clients, driving $4M in ARR through proactive relationship management, upselling, and cross-selling. Achieved 100% retention for three consecutive quarters and led expansion efforts to double the book of business quarter-over-quarter.

Customer Relationship Management Upselling Cross Selling Data Analysis Team Collaboration Customer Retention

Customer Success Manager

Untapped

Apr 2022 - Jun 2023 (1 year 2 months)

Managed and expanded a portfolio of 45+ enterprise clients, driving $3M in ARR through upsells and proactive engagement. Exceeded retention goals by building long-term partnerships and leading onboarding efforts to drive product adoption.

Account Management Client Engagement Onboarding Process Improvement Team Collaboration Customer Retention Pro Product Adoption

Customer Success Manager

Melio Payments

Aug 2020 - Apr 2022 (1 year 8 months)

Managed and grew a portfolio of 500+ SMB accounts, driving $5M in ARR through strategic engagement. Retained 80% of the customer base by developing personalized engagement strategies and enhancing product adoption.

Account Management Customer Retention Technical Support Training Development Salesforce Cross Functional Collaboration User Engagement Strategic Planning

Business Development Associate

Wunderkind

Sep 2019 - Apr 2020 (7 months)

Managed a prioritized sales pipeline of approximately 30 enterprise accounts. Developed account-based marketing strategies and maintained strong client relationships to drive engagement and revenue growth.

Sales Pipeline Management Account Based Marketing Client Relationship Management Event Coordination Sales Growth

Professional Recruiter

Insight Global

May 2018 - Jul 2019 (1 year 2 months)

Specialized in IT recruiting for Fortune 500 companies, managing the recruitment process for various roles. Promoted to lead community engagement initiatives and corporate social responsibility efforts.

IT Recruiter Recruitment Management Community Engagement Client Relationship Management

Education

Degrees, certifications, and relevant coursework

Lafayette College

Bachelor of Arts, Economics

2014 - 2018

Completed a Bachelor of Arts in Economics with a minor in Mathematics, focusing on economic theories, quantitative analysis, and mathematical modeling.