Mauro Zavala
@maurozavala
Sales account manager and business developer with 15+ years driving revenue growth, key accounts, and territory profitability.
MexicoWhat I'm looking for
I’m a commercially focused Sales Account Manager and Business Developer with over 15 years of experience building partnerships, managing full sales cycles, and expanding territories across Tier 1 & 2 automotive and industrial transportation manufacturing sectors.
I’ve led Key Account Management and Pipeline Management across portfolios that generated $72M in annual revenue, consistently ranking in the top 5 for sales invoicing, and increasing territory profitability by 25%.
I’m recognized as a top performer, exceeding sales quotas by up to 139% through consultative sales and customer-focused strategies, including RFQ and contract negotiations. I also use SAP ERP and Salesforce CRM to track activities, manage projects, and deliver data-driven forecasting and performance reporting.
Beyond sales, I co-founded and operated a specialized logistics company—optimizing routes and schedules to achieve 95%+ on-time delivery. Previously, as a Customer Service Supervisor, I improved CSAT/NPS by 36%, boosted retention by 19%, and strengthened operations using Voice of Customer programs and 8D problem-solving.
Experience
Work history, roles, and key accomplishments
General Manager
Logistics & Strategic Services
Nov 2023 - Present (2 years 7 months)
Co-founded and operated a specialized logistics company providing time sensitive transportation solutions by optimizing routes and schedules to meet
customers urgent delivery demands.
Managed full sales cycles for Automotive and Commercial Transportation OEM and Tier 1–2 accounts, exceeding quotas at 139% (FY21) and 116% (FY22) and generating $72M in annual revenue. Drove 25% revenue growth and increased customer retention by 19% through portfolio expansion, relationship building, and escalation resolution using Salesforce and SAP.
Led a 12-member customer service team and implemented a Voice of Customer program with dashboards and executive reporting, increasing CSAT/NPS by 36%. Standardized workflows using 8D problem-solving and launched an expedite-fee program generating $1.1M+ incremental revenue while managing escalations and onboarding.
Managed end-to-end order lifecycle and supply-chain coordination to improve order fulfillment and on-time delivery for key accounts. Supported SAP ERP implementation (testing, training, and master data management) and resolved pricing, delivery, quality, and billing issues while expediting critical orders to minimize disruption risk.
Business Analyst & Sales Executive
V&C Solucion Empresarial
Jan 2013 - Jan 2014 (1 year)
Generated sales pipeline and revenue through lead generation, cold calling, and SaaS sales strategies.
Customer Service Liaison
St. Clair Technologies
Jan 2011 - Jan 2012 (1 year)
Processed orders and tracked multiple shipments for technical product lines.
Account Executive
Transtek Magnetics
Jan 2007 - Jan 2010 (3 years)
Secured Tier 2 automotive accounts and increased revenue through new business development and RFQ management.
Education
Degrees, certifications, and relevant coursework
Brown Mackie College
Bachelor of Science in Business Administration, Business Administration
Earned a Bachelor of Science in Business Administration at Brown Mackie College in Tucson, Arizona.
Brown Mackie College
Associate of Science in Business Administration, Business Administration
Earned an Associate of Science in Business Administration at Brown Mackie College in Tucson, Arizona.
Availability
Location
MexicoAuthorized to work in
Job categories
Skills
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