Carlos Saldaña
@giosaldana
B2B Account management professional driving client growth, retention, and international operations.
What I'm looking for
I am a B2B account management professional with 4+ years managing 30+ strategic accounts across international markets, consistently delivering high retention and measurable ROI. I specialize in consultative selling, account expansion, and building trusted advisor relationships with C-level stakeholders to manage portfolios exceeding $500K annually.
I leverage CRM and data tools (Salesforce, HubSpot, SQL, Excel) to forecast pipeline, improve account health, and coordinate cross-functional teams to deliver solutions. My track record includes a 98% client retention rate, 98.5% SLA compliance in international operations, and leading commercial transactions and negotiations across 7+ countries.
Experience
Work history, roles, and key accomplishments
B2B Account Manager
Office Depot
Jun 2023 - Present (2 years 7 months)
Manage a portfolio of 30+ B2B vendor accounts across the United States, achieving 98% retention and coordinating commercial transactions exceeding $500K annually through consultative selling and strategic negotiations with C-level stakeholders.
Managed B2B client relationships across 7+ Latin American countries, coordinating exports and commercial operations of $300K+ annually while achieving 98.5% SLA effectiveness and closing long-cycle international deals.
Operations Manager
Halcones Private Security
Jul 2018 - Jul 2021 (3 years)
Led business development and operations for security services, managing full sales cycle and client relationships that produced 90%+ retention and drove account expansion opportunities.
Education
Degrees, certifications, and relevant coursework
Universidad Panamericana
Bachelor of Science, Administration and International Business
Bachelor of Science in Administration and International Business; graduated with highest GPA in cohort.
Université Claude Bernard Lyon 1
International Business
2020 - 2020
International exchange program at Université Claude Bernard in Lyon focused on international business coursework.
ISCL Language School
Language Diploma, Languages
2019 - 2019
Completed language diploma studies in English and French.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
Skills
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