Looking for a job

Mandy User

@mandyvelez

Senior Business Development & Key Account Manager with 17+ years in B2B sales, logistics, 3PL and strategic account growth.

Mexico

Message

What I'm looking for

I'm looking for a role where I can grow strategic accounts, develop new business, lead complex commercial negotiations, and create value through logistics and supply-chain solutions.

I've spent more than 17 years growing strategic accounts, developing new business, and delivering national and international logistics solutions.

At DHL Express, I designed commercial strategies for corporate B2B and B2C clients, led growth plans for national and global accounts, and strengthened long-term stakeholder relationships through complex negotiations.

I also developed customized value propositions, presented MBRs, QBRs, KPIs, and sales forecasts, and coordinated cross-functional teams to improve customer experience and achieve commercial objectives.

Previously at UPS México, I developed corporate clients across automotive, healthcare, manufacturing, aerospace, high-tech, and e-commerce, creating savings and logistics-optimization proposals and closing commercial projects.

Experience

Work history, roles, and key accomplishments

Key Account Manager

DHL Express

Jan 2018 - Mar 2026 (8 years 2 months)

Designed and implemented commercial strategies and integrated solutions for national and international corporate clients (B2B and B2C). Led commercial strategies for corporate accounts, managed negotiations with strategic stakeholders, and increased monthly billing through personalized value propositions.

B2B B2C Strategic Account Management Negotiation Forecasting KPIs MBR QBRs Contract Management Supply Chain Customer Experience

Business Development Executive

UPS Mexico

Jan 2012 - Jan 2018 (6 years)

Prospected and developed clients in automotive, healthcare, manufacturing, aerospace, high-tech, and e-commerce sectors. Developed savings and logistics optimization proposals, managed corporate portfolio growth, and negotiated contracts.

Business Development Prospecting Financial Analysis Logistics Optimization Contract Negotiation Portfolio Management Automotive Healthcare Manufacturing Aerospace High Tech Ecommerce

Coordinador Regional Occidente

Red Marketing Service

Jan 2011 - Jan 2012 (1 year)

Coordinated commercial teams for a retail company. Monitored regional indicators and objectives, and prepared executive reports and commercial strategies.

Team Coordination Retail KPI Monitoring Executive Reporting Commercial Strategy