As a dedicated operations professionals, I excel in optimizing workflow and enhancing team collaboration through effective communication and organization.
LWOpen to opportunities
Lucy Warui
@lucywarui
I'm a reliable remote worker skilled in admin, transcription, and support roles.
KenyaWhat I'm looking for
I’m a passionate and driven remote professional currently pursuing a Bachelor's degree in Events and Convention Management at the Technical University of Kenya. Over time, I’ve developed strong experience in transcription, virtual assistance, customer service, and digital communication. I’ve worked on a variety of freelance projects that have sharpened my attention to detail, organizational skills, and ability to manage tasks efficiently under minimal supervision. I thrive in structured remote environments and enjoy providing high-quality work with clarity, consistency, and commitment.
My interests lie at the intersection of remote collaboration, client support, and digital systems that improve how teams operate. I’m especially drawn to roles where I can use my communication and coordination strengths to make workflows smoother and more impactful. I believe in continuous learning and adapting to new challenges, and I’m actively exploring opportunities where I can contribute meaningfully while growing both personally and professionally. I’m ready to bring value to teams that are passionate about innovation, integrity, and mutual growth.
Outside of work, I enjoy writing, learning new digital tools, and exploring creative ways to connect people through experiences and storytelling.
Experience
Work history, roles, and key accomplishments
FRCurrent
Successfully managed over 50 client calendars and emails daily, reducing scheduling conflicts by 95%.
Maintained 100% task completion rate with zero missed deadlines for 14 months.
Performed online research that contributed to reports used in 3+ client projects.
Helped improve team communication by organizing weekly notes and recaps.
FRCurrent
Created and scheduled engaging social media content using Canva and Meta Business Suite for 5+ small businesses.
Monitored and reported on engagement metrics via Google Analytics, identifying growth opportunities and trends.
Contributed to brand visibility and awareness, increasing client page interactions by up to 40%.
TK
Current
Events Assistant
Technical University of Kenya
Sep 2023 - Present (1 year 10 months)
Managed communication with 5+ vendors, ensuring on-time delivery of all materials
Assisted in coordinating a campus event with 150+ attendees.
Helped cut down prep time by 30% through clear scheduling and delegation.
Received positive feedback from student organizers for professionalism and teamwork.
FRCurrent
Transcribe over 50 + audio/ video files with 98%+ accuracy.
Delivered projects 2-3 days ahead of deadlines consistently.
Handled content up to 60 minutes in length, ensuring clear formatting and structure.
Improved clients satisfaction through reliable delivery and editing.
Improved client satisfaction through reliable delivery and editing accuracy.
OSCurrent
Resolved over 150+ customer inquiries, maintaining a 90%+ satisfaction rate.
Tracked issues using spreadsheets and follow-ups, improving response time by 25%.
Delivered professional chat and email support to customers across platforms like Gmail and WhatsApp Business.
Ensured clear, polite communication that strengthened customer relationships and retention.
CS
Customer Support Volunteer
Church/Community Setup
Jan 2022 - Dec 2023 (1 year 11 months)
Assisted over 50+ visitors with inquiries and event information, ensuring a welcoming experience. Supported coordination for 10+ community events and gatherings, helping with setup and attendee engagement.
Education
Degrees, certifications, and relevant coursework
TKTechnical University of Kenya, Kenya
Bachelor of Events and Convention Management, Events and Convention Management
2022 - 2026
Activities and societies: Participating in hands-on academic projects and field-based learning.
Currently pursuing a degree focused on planning, coordination, and execution of events. Building skills in event logistics, hospitality operations, budgeting, and customer service. Participating in hands-on academic projects and field-based learning.
COCoursera
Certificate, Project Management
2024 - 2024
Completed a comprehensive course covering project planning, execution, and monitoring. Gained skills in scheduling, budgeting, risk management, and team coordination. Learned how to manage project lifecycles using real-world tools and frameworks, strengthening abilities in communication, time management, and goal tracking.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
KenyaAuthorized to work in
Salary expectations
6k-8k USD
Job categories
Skills
Project ManagementProblem SolvingCommunication SkillsCustomer ServiceTime ManagementSQLCommunicationCRMAWSCustomer RetentionHubSpotData AnalysisPerformance TrackingTeam SupervisionInventory ManagementCustomer OnboardingDigital Training ToolsWorkflow OptimizationContract ManagementData CollectionAuditingReport WritingRemote SupportVirtual CollaborationJudicial SystemsQuality ControlOnboardingCompliance MonitoringMetrics And ReportingLoyalty ProgramsAfter Sales StrategyRolloutRemote TeamWhatsAppTrelloMicrosoft ExcelGoogle MeetMappedGmailGoogle Workspace
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