Open to opportunities

daniel wambua

@danielwambua

Message

Highly motivated virtual assistant with strong communication skills.

Kenya

Message

What I'm looking for

I am looking for a role that allows me to leverage my skills in virtual assistance while providing opportunities for growth and learning in a supportive environment.

I am a highly motivated and tech-savvy individual with a passion for providing excellent virtual and administrative support. My experience as a Customer Support Intern at the Community Resource Center has equipped me with the skills to manage communications with professionalism and empathy. I have a strong foundation in client-facing situations and problem resolution, which I believe are crucial for success in a virtual assistant role.

Through my training in the ALX Virtual Assistant and Customer Support Program, I have developed expertise in communication, scheduling, and data management. I am proficient in various virtual tools and have a basic knowledge of CRM tools like Salesforce. My adaptability and eagerness to learn new systems enable me to improve processes and contribute effectively to any team.

Experience

Work history, roles, and key accomplishments

Customer Support Intern

Community Resource Center

Mar 2025 - May 2025 (2 months)

Responded to inquiries and guided users through services offered. Maintained detailed records of daily interactions using digital systems.

Data Collection Online Research Problem Solving

Virtual Assistant Practice Projects

ALX Africa

Contributed to team coordination during virtual meetings, taking notes and tracking action points. Practiced organizing emails and scheduling meetings using Gmail and Google Calendar.

Trello Google Workspace Slack Zoom)Google Drive Dropbox Notion Time Management Customer Service Data Entry

Education

Degrees, certifications, and relevant coursework

ALX Africa

Certificate, Virtual Assistant

Completed a comprehensive program focused on virtual assistant skills and tools. Gained expertise in administrative support, digital organization, and efficient task management.